office manager director of marketing resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Training specialist knowledgeable about theories and methods used in designing, developing and delivering successful
training programs and adult learning concepts.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Office Manager- Director of Marketing, 05/2015 to Present Jefferies Financial Group Inc. – Richmond, VA,
Maintains office services.
Organizes office operations and procedures; prepares payroll, controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Maintains office efficiency by planning and implementing office systems, layouts and equipment procurement.
Designs and implements office policies by establishing standards and procedures; measuring results against standards.
Completes operational requirements by scheduling and assigning employees; following up on work results.
Keeps ownership informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Maintains office staff by recruiting, selecting, orienting and training employees.
Responsible for coaching, counseling and disciplining employees; planning, monitoring, and appraisal job results.
Contributes to team effort by accomplishing related results as needed.
Preparing Physician next day medical notes.
Maintain process of obtaining information for Workmen's Compensation Cases, Medical Marijuana Program and No Fault cases.
Effectively works with a multi-disciplinary approach to treatment programs with external parties including; insurance companies, surgeons, physicians, chiropractors, physical therapists and legal networks.
Maintains process for Arbitration on denied No Fault insurance claims.
Develop and implement strategic marketing plans/sales plans- forecast to achieve objectives for practice and services.
Develop and manage sales/marketing budget.
Plans and overseas advertising and promotion activities including print, online, electronic media and direct mail.
Establishes and maintains relationship with industry influences and key strategic partners.
Guides preparation of marketing activity reports and presents to executive staff and ownership.
Represents company at trade association meetings to promote the practice.
Meets with key clients, maintain relationships to promote the most beneficial and profitable outcome for all parties.
Assists other departments within organization to prepare manuals, marketing materials and technical publications.
Prepares periodic reports, showing volume in increased patient base, potential sales prospects, and determine effectiveness of performance.
Directs practice research and development.
Assistant Vice President, 02/2007 to 02/2015 Hca – Tacoma, WA,
Responsible for training new debt recovery specialists in a classroom setting as well as on-the job training in the areas of, but not limited to, FDCPA, state and federal collection laws, CUBS collection system, telephone collection techniques, skiptracing methodologies, dialer system, and WIP management.
Conduct small group and individual activities based on differentiated learning needs.
Conduct refresher training for debt recovery specialists who require or request additional training to help strengthen their individual skills and core competencies.
Assist with the development, preparation and distribution of training materials and conduct training presentations as required.
Prepare training course outlines and training methods to be used for training program (PowerPoint, lectures).
Internally audit and monitor debt recovery specialist to ensure compliance to all legal, state and federal laws and client and company work standards.
Responsible for performing sales and marketing activities for Mercantile's large college-based clients in New York State.
Collections- Team Lead, 01/2002 to 02/2007 Ascentium – Portland, ME,
Established contact with consumers in an effort to rectify their past due balance.
Consistently obtained/exceed goal on monthly basis.
Accurately assess action that is most appropriate on each account in an effort to improve liquidation.
Developed a complete and accurate consumer profile on each account in order to better understand the consumer's hardship and propensity to pay.
Strong knowledge base regarding all FDCPA regulations and applicable state collection laws.
Ethical practice of collection techniques commensurate with client specifications, industry and legal standards, while demonstrating compassion, respect, assertiveness and firmness in interactions with consumers.
Communicated ideas and suggestions to actively seek ways to help strengthen the team and organizational performance.
Offered customized training programs to help employees maintain and improve their knowledge and expertise.
Collections- Credit Specialist, 09/2000 to 08/2002 INGRAM MICRO – City, STATE,
Worked as a collection specialist handling past due accounts for the credit department.
Rendered key decisions regarding the lines of credit approved for commercial receivables.
Reconciled monthly invoices to ensure proper balancing.
Cultivated different strategies to analyze and improve a party's credit worthiness in an effort to reduce the company's default rate.
Collections Specialist, 01/1996 to 09/2000 EQUIFAX RISK MANAGEMENT – City, STATE,
Consistently obtained and exceeded monthly goal set each month.
Schedule workable payment arrangements for consumers, if payment in full was not obtained.
Educate consumers on ways to satisfy their outstanding balance.
Provide specific and understandable requests to administrative support when additional client information was required.
Ability to communicate assertively, diplomatically, and articulately over the phone with consumers in a legally compliant manner.
Education
BACHELOR OF ARTS: SOCIAL WORK, Expected in 1993 to Buffalo State College - Buffalo, New York GPA: SOCIAL WORK
ACA certified as a Professional Collection Specialist: , Expected in to - , GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Buffalo State College
Job Titles Held:
Office Manager- Director of Marketing
Assistant Vice President
Collections- Team Lead
Collections- Credit Specialist
Collections Specialist
Degrees
BACHELOR OF ARTS
ACA certified as a Professional Collection Specialist