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office manager dental support coordinator resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Compassionate, diligent Office Manager with knowledge of Treatment Coordination and a Dental Assisting background with six-plus years of Managerial experience supporting a busy dental practice in every aspect. Patient-focused with knowledge regarding general practice procedures. Excellent at time management, running the administrative side of the practice while also providing excellent customer service.

Skills
  • Team development
  • Customer service expertise
  • Documentation skills
  • Event coordination
  • Scheduling and calendar management
  • File and data retrieval systems
  • Accounts payable and receivable
  • Data entry
  • Good work ethic
  • Conflict resolution
  • Planning & organizing
  • First Aid/CPR
  • Fluent in Spanish
Experience
07/2022 to Current
Office Manager/Dental Support Coordinator Lockton – Minneapolis, MN,
  • Provide front office support including phones, scheduling, insurance verification
  • Fuse software
  • Claim submission
  • Claims follow up
  • Insurance Verification (65 per day)
  • Pre-Authorization Submission
  • Review of informed consents
  • Chart audit
  • Resolved complex and escalated support issues.
  • Analyzed data to identify opportunities for improving support levels.
  • Fostered positive and inclusive team culture for support staff.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Evaluated performance of support staff and provided coaching to improve performance.
  • Led weekly team meetings to communicate business updates and review team performance.
  • Created weekly schedules for team members and enforced timely shift start and end times.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
12/2020 to 12/2021
Office Manager/Treatment Coordinator Jefferson Dental & Orthodontics – City, STATE,
  • Provided front office support including phones, scheduling, insurance verification, claim submission, tracking, documentation, and patient liaison
  • Mange 15 employees
  • Reviewed and approved employees’ vacation, sick leave and over saw employee scheduling
  • Coordinated and over-saw the front office and training of new employees
  • Organized patient schedule answered incoming phone calls, processed payments
  • Coordinating treatment plans and payments, sending correspondence letters,
  • Chart Auditing
  • Exceeded practice objectives by efficiently managing treatment schedules to optimize time and identify overdue productivity with patient care
  • Pre Authorization submission.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Managed office budget to handle inventory, postage and vendor services.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
12/2015 to 12/2020
Office Manager/RDA ICare Dental – City, STATE,
  • Provide chair-side support to a solo Dentist practice
  • Patient care and oral hygiene education
  • Assist with filling, extraction, and crowns procedures
  • Taking impressions and pouring them into molds
  • Prepare patients for in-room surgeries
  • Prepare and sanitize examination areas before each appointment
  • Dentrix software
  • Participated in employee recruitment
  • Insurance verification
  • Treatment planning
  • Case presentation
  • Follow up on claims
  • Digital dental radiographs
  • Instrument sterilization
12/2011 to Current
Office Manager Langley Technologies, LLC – City, STATE,
  • Accounts Payable and Accounts Receivable
  • Collections
  • Expense Reports
  • Budgets
  • Monthly Reports
  • Travel Arrangements
  • Customer Service
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Proposed or approved modifications to project plans.
Education and Training
Expected in 01/2018 to to
General Dentistry On-line RDA course RDA # 105481: Dental Assisting
 Texas Academy - San Antonio, TX,
GPA:
Expected in to to
: Drafting Technology
 Alvin Community College - Alvin,
GPA:
Expected in to to
: Finance
 University of Houston - Houston, TX,
GPA:
Expected in to to
High School Diploma:
Hasting High School - Houston, TX,
GPA:

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Resume Overview

School Attended

  • Texas Academy
  • Alvin Community College
  • University of Houston
  • Hasting High School

Job Titles Held:

  • Office Manager/Dental Support Coordinator
  • Office Manager/Treatment Coordinator
  • Office Manager/RDA
  • Office Manager

Degrees

  • General Dentistry On-line RDA course RDA # 105481
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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