(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Administrative Assistant who is an engaging, patient, and empathetic customer service professional with over 18+ years of experience providing excellent interpersonal skills with the ability to relate well to all people on all levels. Great point person for clients, customers, vendors, equipment and service providers. Multi-tasking abilities and efficiency-focused. A great communicator who seeks to achieve a positive outcome in all aspects of the job or task at hand. I am reliable and love contributing to a company that has a strong work ethic and positive values and integrity. I thrive best in a company environment that has structure and clear communication.

  • Word Perfect
  • Perfect Practice
  • DENARI System
  • Hootsuite Platform
  • EPICOR System
  • Salesforce
  • QuickBooks Online with Payroll
  • POS Square, Apple Pay, and PayPal
  • Practice Fusion
  • Multi-line Phone Systems
  • Strong interpersonal & communication skills
  • Microsoft Office
  • Problem-solving thinking
  • Leadership and accountability
  • Observant with meticulous attention to detail
  • Organizational skills
  • Invoicing and billing
  • Data entry
  • Event coordination
Education and Training
East Central High School Tulsa, OK Expected in 05/2002 High School Diploma : - GPA :
Maximus, Inc. - Office Manager
Houston, TX, 11/2018 - 03/2020
  • Opening and closing duties.
  • Receives and greets all appointments and walk-ins.
  • Answer calls received into the office for both businesses, close the call with the selling of the appointment or product if possible, assist the patient with cannabis knowledge such as dosing and consumption.
  • Go over pricing and what is needed to file along with the time frame on licensing.
  • Assist Patients in filling out intake papers, Patient charting, patient rooming and prescreening along with full assistance filing of Recommendations to the OMMAs website and troubleshooting with patients on any rejections.
  • I assist the Patient from check-in to check-out while executing all aspects of the job (Opening Manager-Receptionist/Administrative Assistant-Cannabis Coordinator-AR/AP-Closing Manager).
  • I also produce and come up with creative content to generate new sources of income for the business.
  • Assist the Owner in day to day operations.
  • Filing Patient charts, Point of Sale system knowledge on Square, Apple Pay, and PayPal.
  • Manage the staff schedules and time-off requests, obtain office supplies and groceries for office, clean and maintain the facility along with financial responsibilities.
  • Responsible for managing social media and other business websites as to content and function.
  • Self-taught QuickBooks Online to use for sales and data entry to maintain accurate income records and most recently learned the Payroll function.
Pepsico - Front Desk Receptionist/Administrative Assistant
Spokane, WA, 12/2017 - 10/2018
  • Answers all phone calls received to Blessings International.
  • Receives/greets all incoming visitors to Blessings International.
  • Directs visitors by maintaining employee and department directories, giving instructions.
  • Maintains safe and clean reception area and conference room.
  • Prepare all mail pieces to be sent out by Blessings International.
  • Sorts and distributes incoming faxes as well as incoming mail; code A/R checks.
  • Prepares mailings for newsletters or prayer letters.
  • Make new file folder labels for new ministries.
  • Contributes to team effort by accomplishing related results as needed, such as, but not limited to, scanning, filing, copying and counting premiums.
  • Requests all Feedback Forms from customers and uploads them into the computer system.
  • Assist Accounts Payable/Receivable Departments and Development Director as needed.
  • Prepares deposits for donation accounts as needed.
  • Maintain office-specific websites and inboxes.
  • Daily load and unload the dishwasher.
  • Write thank-you notes/cards/letters to new customers and new donors.
  • Maintains the federal and state campaigns website on behalf of Blessings International.
  • Maintains Blessings International specific databases.
Distribution Now - Front Desk Receptionist/Coordinator
Levelland, TX, 08/2013 - 09/2017
  • Boat Show/Trade Show Coordinator for all Corporate events-includes ordering, securing and preparing staff for the event.
  • Set up and arrange hotel, travel and other events for customers, dealers, and staff.
  • Take orders from customers, staff and dealers as well as build, process, ship, invoice and charge customer/dealer orders through EPICOR.
  • Tracking shipped items, processing all E-commerce orders and process, scan and deposit checks/credit card payments.
  • I assist and fill in for the receptionist operating a multi-line phone system every day while transferring calls to the appropriate dealer/person.
  • Schedule and manage the shipping calendar, arrange to ship with multiple carriers and coordinate with sales to find new vendors.
  • Stock and supply office items for staff and guests on a weekly basis.
  • Serves customers by helping them select products based off of the conversation and interaction.
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Greets and receives customers in a retail setting environment.
  • Responds to customers ‘questions via e-mail, text and face-to-face.
  • Also, worked B2B.
  • Directs customers to appropriate dealer in their local area given their location in the United States or International.
  • Documents sales by creating or updating customer profile records.
  • Manages financial transactions by processing payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
  • Alerts management of potential security issues or faulty product feedback to take action.
  • Assists with inventory, including receiving and stocking merchandise.
  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Frasier, Frasier & Hickman, LLP - Legal Administrative Assistant
City, STATE, 01/2010 - 04/2013
  • Domestic Law.
  • Transcribe dictation and prepare legal documents.
  • Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed; taking courtroom notes.
  • Assist/fill in for the receptionist and operate a multi-line phone system transferring calls to the appropriate area/attorney or legal assistant.
  • Setting appointments for clients and scheduling mediations.
  • I prepared decrees, child support computations, Agreed on Orders, and many other domestic-related documents every day.
  • Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney.
  • Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports.
  • Keeps clients informed by maintaining contact, communicating case progress.
  • Maintains case costs by verifying outstanding balances with attorney, clients, and providers.
  • Supports case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for team case review.

I am a Camp Fire WoHeLo Recipient (Equivalent to an Eagle Scout Honor) This is the highest and most prestigious award that is earned in the organization. I started with the organization at age 5 and worked towards earning my WoHeLo in 2002.

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School Attended

  • East Central High School

Job Titles Held:

  • Office Manager
  • Front Desk Receptionist/Administrative Assistant
  • Front Desk Receptionist/Coordinator
  • Legal Administrative Assistant


  • High School Diploma

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