office manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Skills
Handling Customer Complaints
Performance Management
Complex Problem Solving
Team Management and Supervision
Quality Assurance
Schedule Coordination
Decision Making
Microsoft Office
Administration and Operations
Documentation and Recordkeeping
Delegation and Work Assignment
Methodical and Organized
Multitasking and Prioritization
Education
Calhoun AcademyCalhoun City, MS , Expected in 05/1986 ā āHigh School Diploma: - GPA:
Holmes Community CollegeGrenada, MS, Expected in ā ā: - GPA:
Mississippi State UniversityStarkville, MSExpected in ā ā: - GPA:
Work History
Johnson Brothers - Office Manager Lakefield, MN, 11/2017 - Current
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw quality control and productivity rates to increase revenue and production times.
Managed office operations while scheduling appointments for department managers.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Controlled finances to lower costs and keep business operating within budget.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Fedex - Rural Carrier Associate Murfreesboro, TN, 05/2016 - Current
Signed and received mail with signature requirements upon delivery and loading.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Sorted mail according to order of address appearance for easy access in field.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Maintained records on customers with mail forwarding and change of address requests.
Organized mail ahead of delivery runs for correct routing.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Distributed mail by vehicle to residences and businesses, delivering to approximately 650 customers per shift.
Prestige Healthcare - Small Business Owner Marshall, MI, 01/2020 - 12/2022
Promoted business via social media to generate leads and maximize brand identity.
Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Identified team weak points and implemented corrective actions to resolve concerns.
Managed payroll, daily deposits, and cost controls.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Set employee schedules, delegated work, and monitored food quality and service performance.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Providence Assisted Living Center - Activity Director City, STATE, 06/2019 - 01/2020
Performed assessments on activity programs to determine what specific activities were suitable.
Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
Developed monthly life enrichment calendar and published electronically and in print.
Planned resident outings and special events to mark holidays and celebrate special occasions.
Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Arranged outings as part of recreational program.
Supervised Activities Assistant and conducted performance evaluations.
Created and delivered recreational programs for small and large groups of residents.
Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Maintained running inventory of supplies and purchases to monitor budget expenditures.
Maintained activity records and reports to evaluate program success and identify areas for improvement.
Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
Stretched minimum monthly budget of $300 to cover planned activities through creative use of resources to provide for 50 residents.
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