office manager resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

  • Multi-line telephone skills
  • Administrative skills
  • Business operations understanding
  • Workforce Management
  • Listening skills
  • Multitasking ability
  • Customer relations
  • Strategy development
  • Team development
  • QuickBooks
Education and Training
National Louis University Chicago, IL Expected in Bachelor of Arts : Applied Behavior Science - GPA :
Joliet Junior College Joliet, IL Expected in Associate of Arts : - GPA :
Bolingbrook High School Bolingbrook, IL, Expected in High School Diploma : - GPA :
Lucidchart - Office Manager
Raleigh, NC, 03/2021 - Current
  • Helped with 2 different businesses owned by same owner.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Contacted vendors to follow up on late invoices.
  • Responded to client inquiries regarding billing discrepancies by researching issues.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Organized deliveries by sorting and stocking receivables
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Wore clothing to represent brand and aesthetic of boutique.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Maintained accurate records and provided traceability of documentation by applying required inventory management accounting and control systems.
  • Prepared inventory for shipment by attaching tags and labels.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Communicated with suppliers regarding order confirmation and status.
  • Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Used QuickBooks to create Invoices.
  • Shipped orders from different market places.
  • Experienced with multiple market places such as: Amazon, eBay, Walmart, Newegg, and sears.
Radnet - Medicare Pre-Claim Reviewer
Patchogue, NY, 10/2020 - 03/2021
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Review physician orders in preparation for claims submission
  • Verify all physician orders needed for claims submission have been attached to the HomeCare HomeBase.
  • Verify all physician orders are dated or contain a date received stamp by the location
  • Verify all orders have been signed by the appropriate physician
  • Verify Face-to-Face (F2F) documentation in the EMR for the billing period being reviewed, as appropriate
  • Validate receipt of client consent/paperwork required prior to billing; ensures OASIS has been sent and accepted. Verifies physician ordered visits match actual visits performed
  • Daily track the receipt of additional documentation needed so that claims may be submitted timely
  • Submit appropriate documentation to Palmetto GBA
Ruthven Community Care Center - Front Office Receptionist
Ruthven, IA, 04/2020 - 10/2020
  • Maintained office safety by screening visitors.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Homecare Homebase Software
  • Made Start of Care (SOC) packets for the Clinicians.
  • Managed all front desk operations for busy high-volume hotel.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Heritage Woods - Dietary Aide
City, STATE, 06/2016 - 10/2016
  • Served specific meals to patients with special dietary needs.
  • Set tables before patients arrived to maintain efficiency of meal services.
  • Helped patients with special needs eat meals with kindness and patience.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
Additional Information
  • Currently going to National Louis University for Masters in Counseling. Expecting to graduate in 2025.

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Resume Overview

School Attended

  • National Louis University
  • Joliet Junior College
  • Bolingbrook High School

Job Titles Held:

  • Office Manager
  • Medicare Pre-Claim Reviewer
  • Front Office Receptionist
  • Dietary Aide


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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