LiveCareer-Resume

office manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Skills
  • Multi-line telephone skills
  • Administrative skills
  • Business operations understanding
  • Workforce Management
  • Listening skills
  • Multitasking ability
  • Customer relations
  • Strategy development
  • Team development
  • QuickBooks
Education and Training
National Louis University Chicago, IL Expected in Bachelor of Arts : Applied Behavior Science - GPA :
Joliet Junior College Joliet, IL Expected in Associate of Arts : - GPA :
Bolingbrook High School Bolingbrook, IL, Expected in High School Diploma : - GPA :
Experience
Lucidchart - Office Manager
Raleigh, NC, 03/2021 - Current
  • Helped with 2 different businesses owned by same owner.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Contacted vendors to follow up on late invoices.
  • Responded to client inquiries regarding billing discrepancies by researching issues.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Organized deliveries by sorting and stocking receivables
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Wore clothing to represent brand and aesthetic of boutique.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Maintained accurate records and provided traceability of documentation by applying required inventory management accounting and control systems.
  • Prepared inventory for shipment by attaching tags and labels.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Communicated with suppliers regarding order confirmation and status.
  • Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Used QuickBooks to create Invoices.
  • Shipped orders from different market places.
  • Experienced with multiple market places such as: Amazon, eBay, Walmart, Newegg, and sears.
Radnet - Medicare Pre-Claim Reviewer
Patchogue, NY, 10/2020 - 03/2021
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Review physician orders in preparation for claims submission
  • Verify all physician orders needed for claims submission have been attached to the HomeCare HomeBase.
  • Verify all physician orders are dated or contain a date received stamp by the location
  • Verify all orders have been signed by the appropriate physician
  • Verify Face-to-Face (F2F) documentation in the EMR for the billing period being reviewed, as appropriate
  • Validate receipt of client consent/paperwork required prior to billing; ensures OASIS has been sent and accepted. Verifies physician ordered visits match actual visits performed
  • Daily track the receipt of additional documentation needed so that claims may be submitted timely
  • Submit appropriate documentation to Palmetto GBA
Ruthven Community Care Center - Front Office Receptionist
Ruthven, IA, 04/2020 - 10/2020
  • Maintained office safety by screening visitors.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Homecare Homebase Software
  • Made Start of Care (SOC) packets for the Clinicians.
  • Managed all front desk operations for busy high-volume hotel.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Heritage Woods - Dietary Aide
City, STATE, 06/2016 - 10/2016
  • Served specific meals to patients with special dietary needs.
  • Set tables before patients arrived to maintain efficiency of meal services.
  • Helped patients with special needs eat meals with kindness and patience.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
Additional Information
  • Currently going to National Louis University for Masters in Counseling. Expecting to graduate in 2025.

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Resume Overview

School Attended

  • National Louis University
  • Joliet Junior College
  • Bolingbrook High School

Job Titles Held:

  • Office Manager
  • Medicare Pre-Claim Reviewer
  • Front Office Receptionist
  • Dietary Aide

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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