LiveCareer-Resume

office manager resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Focused Operations & Events Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Results-driven Management professional with 10 years of experience in events, bookings, operations, and product management. Organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful events logistics. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Skills
  • Policies and procedures implementation
  • Private Event Bookings - Prince
  • Personal Manager / Assistant
  • Philanthropist
  • Incidents management
  • Event coordination
  • Contract review and recommendations
  • Performance reporting / Pre - Post Timelines
  • Staff training and development
  • Client relationships
  • Merchandise Management
  • Office Management
  • Business and Operations Management
  • Customer service
  • Problem resolution
  • Organizational Management
  • Inventory management
  • Inventory control
  • Contract development
  • Dedicated
  • High-pressure environments
  • Customer relationship management
  • Public relations
  • CRM and office management software
  • Data entry
  • Invoicing and billing
  • Scheduling and calendar management
  • Scheduling meetings
  • Reception
Experience
Office Manager, 10/2018 - 04/2019
Md Anderson Galveston, TX,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Managed office inventory by maintaining documentation of stock.
  • Greeted visitors promptly and directed to correct locations.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 2600+.
  • Oversaw daily functions.
  • Served as main point of contact for outside vendors.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Operations Manager, 06/2016 - 10/2016
Office Depot Issaquah, WA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Aided senior leadership during executive decision-making process by generating weekly reports to recommend corrective actions and improvements.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Pre & Post Event Timelines.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Managed day-to-day operations, including supervision and assignment delegation for 11 team members.
  • FOH / BOH Management.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Event Manager, 03/2013 - 04/2016
Brown University Providence, RI,
  • Maintained close communications with clients to mitigate issues.
  • Coordinated vendors, timelines and budgets for events.
  • Designed contracts, collected fees and booked venues for events.
  • Assessed events planning services and related costs.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Managed catering services, audio-visual services and housekeepers.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including Personal Bookings for Prince, and Bookings of Other Artists / Bands for Paisley Park After Dark's Events.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Bachelor of Arts: Special Products Marketing Operations, Expected in 2016
-
Rasmussen College - Bloomington, MN,
GPA:
Status -
Associate of Arts: Music Business / Event Management, Expected in 2006
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Minnesota School of Business - Minneapolis, MN
GPA:
Status -

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Resume Overview

School Attended

  • Rasmussen College
  • Minnesota School of Business

Job Titles Held:

  • Office Manager
  • Operations Manager
  • Event Manager

Degrees

  • Bachelor of Arts
  • Associate of Arts

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