office manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Personable and dedicated Office Manager with extensive experience in both business and hospitality. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Strong worth ethic, adaptability and exceptional interpersonal skills, while also being adept at working effectively unsupervised and quickly mastering new skills. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Proficient in all Microsoft and Google Applications
M3 and Quickbooks Accounting Software
CRM and Office Management Software
Managing Operations and Efficiency
Training and Development
Strong Verbal and Written Communication
Customer Service
Data Entry
Payroll
Accounts Payable and Receivable
Client and Vendor Relations
Budget Management
Cleanliness and Organization
Strong Multitasker
Quick Learner
Team Player
Scheduling and Coordinating
Experience
Office Manager, 10/2022 to Current Johns Hopkins University – Baltimore, MD,
Managed all accounts payable, accounts receivable, business bank accounts, and tax documents and payments.
Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash flow.
Created monthly pay apps sent out to clients for payment.
Managed all accounting and bookkeeping.
Reviewed files and records to obtain information and respond to requests.
Administered payroll and maintained proper documentation of employee personnel.
Created and managed weekly and monthly budget plans.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Analyzed business performance data and forecasted business results.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Operations Manager, 04/2021 to 10/2022 Trinity Health Corporation – Rockford, MI,
Managed staff of 30 and day to day operations, reporting to the General Manager.
Managed labor and expenses to ensure monthly budget goals were achieved.
Responsible for all employee scheduling, inputting all new hire information and running bi-weekly payroll.
Completed weekly and monthly inventory counts.
Responsible for all ordering, conversing with multiple suppliers on a weekly basis.
Input all invoices and completed week end and month end manager reports.
Responsible for money handling and checking accuracy of all deposits.
Delegated work to staff with daily meetings, setting priorities and goals.
Oversaw recruiting, interviews and new employee hiring.
Provided leadership, insight and mentoring to newly hired staff, demonstrating best methods for servicing clients and guests.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills; building and maintaining great guest relationships.
Responded to and resolved any guest issues.
Strong knowledge and experience with each department, filling in whenever there was a need.
Director of Hospitality, 08/2019 to 04/2021 Harbor Retirement Associates – South Portland, ME,
Oversaw multiple departments, being directly responsible for over 25 employees.
Worked in close collaboration with team members to ensure customers received high-quality service.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of all areas of the property.
Coached staff on strategies to enhance performance and improve customer relations.
Resolved problems or concerns to satisfaction of involved parties.
Circulated within assigned areas to assess and address customer and staff needs, effectively prioritizing tasks.
Responsible for inventory counts and all ordering and scheduling for multiple departments.
Multiple daily inspections of the entire property, prioritizing cleanliness and order and delegating needs to staff.
Checked with guests to get feedback on their experience and how it could be improved.
Interviewed, hired, and trained employees.
Delegated work to staff, setting priorities and goals.
Worked closely with sales team, brainstorming and implementing ways to create memorable guest experiences.
Helped with the planning and execution of all events held in any of the 9 event spaces on property; from small (15-50 people) to large (1,000-3,000 people).
Built and maintained relationships with peers and upper management to drive team success.
Developed trusting relationships with customers by making personal connections.
Housekeeping Manager, 05/2017 to 08/2019 Sandestin – Santa Rosa Beach, FL,
Managed multiple departments including housekeeping, laundry, F&B, public area, and maintenance.
Assigned tasks for completion, inspected work and resolved complaints promptly.
Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
Reviewed employee performance and devised improvement plan to achieve goals.
Verified each completed room and public areas against standard plans to maintain consistency and brand standard.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Created schedules, shift reports and other business documentation to coordinate staff needs.
Completed inventory, ordering, and budget plans for each department.
Trained staff to always implement exceptional customer service whenever in the presence of a guest.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Education and Training
: Business Management, Expected in to Metropolitan Community College - Omaha, NE GPA:
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