office manager resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented focus on streamlining internal processes and tasks.

  • Budgetary Planning
  • CRM and office management software
  • Expense reporting
  • Project management
  • Scheduling and calendar management
  • Data entry
  • Invoicing and billing
  • Training and coaching
  • Customer relations
  • Senior leadership support
  • Accounts payable and receivable
  • File and data retrieval systems
  • Event coordination
  • Working collaboratively
  • POS systems operations
  • Stock management
  • Strategic Planning
  • Issue resolution
  • Merchandising
  • Workforce Management
  • Customer Service
  • Sales strategies
  • Sales Techniques
  • Employee development
  • Supervision and training
Education and Training
Oklahoma Christian Community College Oklahoma City, OK, Expected in 05/2015 GED : - GPA :
Ashford University San Diego, CA Expected in : Business Administration - GPA :
Medstar Health - Office Manager
Lorton, VA, 09/2020 - Current
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reduced financial discrepancies by accurately processing AR accounting reports and invoices in FPA system
Food City - Assistant Store Manager
Maryville, TN, 01/2019 - 09/2019
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Commercehub - Senior Sales Associate
Raleigh, NC, 10/2017 - 01/2019
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Achieved sales targets regularly to enable sustained growth.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Educated junior associates on sales plans, personal goals and incentives to motivate them.
  • Entered and updated customer information in system using customer relationship management tools to keep information current.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
  • Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
  • Produced and develop new leads through techniques such as cold calling.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
San Francisco Goodwill - Key Holder
Commerce, CA, 08/2016 - 10/2017
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Operated cash register.

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Resume Overview

School Attended

  • Oklahoma Christian Community College
  • Ashford University

Job Titles Held:

  • Office Manager
  • Assistant Store Manager
  • Senior Sales Associate
  • Key Holder


  • GED
  • Some College (No Degree)

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