LiveCareer-Resume

office manager resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail, restaurant and AV industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.




Skills
  • Documentation and control
  • Office administration
  • Credit and collections
  • Point of Sale Systems
  • Customer Complaint Resolution
Education
Home School Duluth, MN, Expected in 05/2015 High School Diploma : - GPA :
Work History
Filtration Group - Office Manager
Breckenridge, TX, 11/2021 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Compared vendor prices and negotiated for optimal savings.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained computer and physical filing systems.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Prepared meeting rooms and materials and recorded important information.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
Life Time Fitness - Martial Arts Instructor
Scottsdale, AZ, 08/2018 - Current
  • Taught both core principles and fighting techniques to students of all levels.
  • Instructed on proper breathing techniques, stances and forms.
  • Evaluated student performance to determine promotion in rank.
  • Assisted with sparring and contact exercises to pair students of similar rank, size and age.
  • Provided lectures and demonstrations to parents, companies and other members of public to promote safety.
  • Coached new students by breaking down techniques into simple moves.
  • Imparted key etiquette points, discipline and respect.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Organized activities to promote learning and increase student enjoyment.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.
Kwik Trip - Bakery Team Lead/Customer Service Associate
City, STATE, 10/2017 - 12/2021
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Handled 1000+ customers in fast-paced retail setting in coordination with solid team of 4-5 customer service associates
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
Duluth Grill - Lead Hostess/Server Assistant
City, STATE, 01/2016 - 10/2017
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Informed servers of newly seated parties for speedy service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Answered customer questions about hours, seating and menu information.

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Resume Overview

School Attended

  • Home School

Job Titles Held:

  • Office Manager
  • Martial Arts Instructor
  • Bakery Team Lead/Customer Service Associate
  • Lead Hostess/Server Assistant

Degrees

  • High School Diploma

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