LiveCareer-Resume

office manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced Office Manager and administration professional with 7 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Skills
  • CRM and office management software
  • Budgetary Planning
  • Senior leadership support
  • Workforce Management
  • Event coordination
  • Data entry
  • Report writing
  • Accounts payable and receivable
  • Invoicing and billing
  • Training and coaching
  • Customer relations
  • File and data retrieval systems
  • Scheduling and calendar management
Experience
01/2015 to 09/2018 Office Manager Mercy College | Manhattan, NY,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Maintained knowledge and adhered to state rules and regulations.
09/2012 to 03/2015 Scheduling Coordinator Pacific Medical Centers | Hobbs, NM,
  • Monitored workflow and schedules to ensure timely delivery.
  • Set and confirmed customer appointments.
  • Managed schedules of team of 7 personnel to keep shifts properly staffed.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Developed and maintained master staffing schedule.
  • Resolved material and manpower shortage problems quickly and efficiently.
  • Entered data into Service Pro to keep executive calendars updated.
08/2011 to 02/2012 Manager University Of Maryland | Berwyn Heights, MD,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Interviewed, hired and trained new employees.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Supervised staff performing daily activities.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Coordinated activities with other departments to ensure quality customer service.
01/2009 to 08/2010 Sales Representative Northern Tool + Equipment | Richmond, VA,
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in 05/2005 to to High School Diploma | H M King High School, Kingsville, GPA:
Languages
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • H M King High School

Job Titles Held:

  • Office Manager
  • Scheduling Coordinator
  • Manager
  • Sales Representative

Degrees

  • High School Diploma

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