LiveCareer-Resume

office manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Resourceful and client-focused Customer Service Manager with over 7 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Skills
  • CRM and office management software
  • Report writing
  • Customer relations
  • Invoicing and billing
  • Scheduling and calendar management
  • Data entry
  • Training and coaching
  • Project management
  • Billing
  • Accounts payable and receivable
  • Senior leadership support
Education and Training
University of Phoenix Tempe, AZ Expected in 08/2014 BBA : Business Management - GPA :
Experience
Mercy College - Office Manager
Yorktown, IN, 12/2015 - Current
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
Lincare - Customer Service Supervisor
Corpus Christi, TX, 06/2007 - 05/2015
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Evaluated quality of representatives' phone calls and provided feedback to management.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Office Manager
  • Customer Service Supervisor

Degrees

  • BBA

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