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office manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivated to bring strong leadership and planning talents to new environment with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills
  • Staff development
  • Resource utilization
  • Procedural improvements
  • Marketing promotions
  • Forecasting skills
  • Systems and automation applications
  • Contract development and management
  • Issue and conflict resolution
  • New employee training
  • Customer service excellence
  • Training coordination
  • Vendor invoicing
  • Resource management
  • Team leadership
  • Payroll liabilities
  • High-volume dining
Experience
04/2013 to Current
Office Manager Meredith Corporation Atlanta Wgcl, GA,
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Completed billing, collections and reporting duties on daily basis.
08/2010 to 03/2013
Deli Manager Albertsons Company Inc. University Park, TX,
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
06/1997 to 10/2010
Head Server/Front Desk Associate/Cook Doe Run Lodging At Groundhog Mountain City, STATE,
  • Monitored reservations to track incoming parties and special events.
  • Greeted, registered and assigned guests to rooms.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Computed guest billings and posted charges to room accounts.
  • Created approximately [Number] orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Picked up food in the kitchen and delivered to guests according to established protocols.
  • Maintained smooth and efficient flow of guests into and out of assigned sections.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Matched wines with menu items and guest preferences.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from custome
Education and Training
Expected in 05/2017 to to
Associate of Science: Buisness Management
Wytheville Community College - Wytheville, VA
GPA:
Activities and Honors
  • Member, Alumni Association
Certifications
  • SafeServ Certified: Food Handler

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Resume Overview

School Attended

  • Wytheville Community College

Job Titles Held:

  • Office Manager
  • Deli Manager
  • Head Server/Front Desk Associate/Cook

Degrees

  • Associate of Science

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