LiveCareer-Resume

office manager resume example with 8+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Professional Office Manager with outstanding knowledge of legal office management. Proven improvement of office functionality through streamlining organization. 15+ years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
  • A/R, A/P, Invoicing and Billing
  • Payroll and budgeting
  • Business Operations Management
  • Quality Management
  • Litigation Support
  • Quick books and Fresh Books
  • Windows, macOS, Microsoft Office, and Google Suites
  • Case Management programs: Clio, Time Matters, Dapix, and Mycase
  • Legal CRM Programs: Lexicata
  • Skype and Zoom
  • SEO, Mailchimp and Social media management
  • Accounting, Office
  • Accounts payable, Windows
  • Accounts receivable, Organizing
  • A/P, Organizational
  • AP, Payroll
  • AR, Performance reviews
  • Billing, Quality Management
  • Budgeting, Quick books
  • Bi, Record keeping
  • Business Operations, Recruiting
  • Contracts, Research
  • Conversion, Spanish
  • CRM, Spreadsheets
  • Customer Relationship Management, Taxes
  • Clients, Vision
  • Client
  • Data communications
  • Databases
  • English
  • Invoicing
  • Legal
  • Litigation Support
  • Litigation
  • Notes
  • MacOS
  • Managing
  • Marketing
  • Materials
  • Microsoft Office
Work History
OFFICE MANAGER, 12/2017 - 05/2020
Meredith Corporation Dallas, TX,
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits, and managing statements.
  • Responsible for A/R, A/P, client billing, entry of time tickets, and submitting delinquent accounts to attorneys or outside agencies for collection.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
  • Standardized digital files by labeling and organizing documents while creating a streamlined process.
  • Improved office operations by automating client correspondence, record tracking, and data communications.
  • Hired, managed, developed, and trained staff.
  • Established and monitored goals.
  • Conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 9 employees.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, and retirement plan withholdings.
  • Entrusted to handle confidential and sensitive situations.
  • Developed and updated spreadsheets and databases to track, analyze, and report business, and personal expenses.
OFFICE MANAGER, 01/2016 - 11/2017
Merito Group Citrus Park, FL,
  • Effectively utilized CRM program Lexicata to maintain files for potential clients and proactively answer questions, fostering a 50% conversion rate of new clients.
  • Created and finalized contracts for legal services with clients.
  • Manage full-cycle recruiting process, including sourcing, screening, and interviewing candidates.
  • Serve as liaison between team members and upper management, communicating decisions, and helping to resolve work-related matters.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Prepare and distribute invoices to clients weekly while working with clients develop payment plans to bring accounts current.
  • Directed and controlled various benefit programs, including 401K, medical, dental, and vision packages.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
OFFICE MANAGER, 01/2012 - 12/2015
Merito Group Clayton, MO,
  • Communicate daily with circuit court judges, judicial assistants, and case managers to coordinate hearings, special set motions, and depositions.
  • Assist with accounts receivable and accounts payable, and processing payments and answering billing questions.
  • Create office procedures regarding client billing, files, document creation, and organization.
  • Maintained litigation docket and calendars for 2 attorneys, noting deadlines for responsive pleadings, motions, and other important deadlines.
  • Assisted litigation attorneys with research, depositions, trial preparation, discovery, and document drafts for court submittal.
  • Managed day-to-day legal activities such as subpoena services for criminal, and foreclosure office with 2 attorneys.
Education
Associate of Arts: , Expected in 2006
-
Hesser College - Nashua, NH
GPA:
Status -
Work History
OFFICE MANAGER, 12/2017 - 05/2020
Zimmerman & Bayne, P.A Tamarac, FL
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits, and managing statements.
  • Responsible for A/R, A/P, client billing, entry of time tickets, and submitting delinquent accounts to attorneys or outside agencies for collection.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
  • Standardized digital files by labeling and organizing documents while creating a streamlined process.
  • Improved office operations by automating client correspondence, record tracking, and data communications.
  • Hired, managed, developed, and trained staff.
  • Established and monitored goals.
  • Conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 9 employees.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, and retirement plan withholdings.
  • Entrusted to handle confidential and sensitive situations.
  • Developed and updated spreadsheets and databases to track, analyze, and report business, and personal expenses.
OFFICE MANAGER, 01/2016 - 11/2017
Pazos Law Group Weston, FL
  • Effectively utilized CRM program Lexicata to maintain files for potential clients and proactively answer questions, fostering a 50% conversion rate of new clients.
  • Created and finalized contracts for legal services with clients.
  • Manage full-cycle recruiting process, including sourcing, screening, and interviewing candidates.
  • Serve as liaison between team members and upper management, communicating decisions, and helping to resolve work-related matters.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Prepare and distribute invoices to clients weekly while working with clients develop payment plans to bring accounts current.
  • Directed and controlled various benefit programs, including 401K, medical, dental, and vision packages.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
OFFICE MANAGER, 01/2012 - 12/2015
Midler & Kramer, P.A Fort Lauderdale, FL
  • Communicate daily with circuit court judges, judicial assistants, and case managers to coordinate hearings, special set motions, and depositions.
  • Assist with accounts receivable and accounts payable, and processing payments and answering billing questions.
  • Create office procedures regarding client billing, files, document creation, and organization.
  • Maintained litigation docket and calendars for 2 attorneys, noting deadlines for responsive pleadings, motions, and other important deadlines.
  • Assisted litigation attorneys with research, depositions, trial preparation, discovery, and document drafts for court submittal.
  • Managed day-to-day legal activities such as subpoena services for criminal, and foreclosure office with 2 attorneys.
Languages
Bi-lingual: English and Spanish
Skills
  • A/R, A/P, Invoicing and Billing
  • Payroll and budgeting
  • Business Operations Management
  • Quality Management
  • Litigation Support, Quick books and Fresh Books
  • Windows, macOS, Microsoft Office, and Google Suites
  • Case Management programs: Clio, Time Matters, Dapix, and Mycase
  • Legal CRM Programs: Lexicata
  • Skype and Zoom
  • SEO, Mailchimp and Social media management,
  • Accounting, accounts payable, accounts receivable, A/P, AP, AR, Billing, budgeting, Bi, Business Operations, contracts, conversion, CRM, Customer Relationship Management, clients, client, data communications, databases, English, Invoicing, Legal, Litigation Support, litigation, notes, macOS, managing, Marketing, materials, Microsoft Office, office, Windows, organizing, organizational, Payroll, performance reviews, Quality Management, Quick books, record keeping, recruiting, research, Spanish, spreadsheets, taxes, vision
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    Resume Overview

    School Attended

    • Hesser College

    Job Titles Held:

    • OFFICE MANAGER
    • OFFICE MANAGER
    • OFFICE MANAGER

    Degrees

    • Associate of Arts

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