Office Manager Resume Example Company Name

OFFICE MANAGER

Summary

Dynamic Office Manager with 6 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

Skills

Human resources best practices
Event coordination
Invoicing and billing
Ability to prioritize
Accounts payable and receivable
Time management ability

Scheduling meetings
Inventory control
Billing
Detail oriented
Motivational leadership style
Training and coaching

Experience

Office Manager | 08/2019 to CurrentCompany Name - City, State

Enhanced customer satisfaction ratings by resolving account issues efficiently.
Liaised directly with customers to meet needs and maintain satisfaction.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Monitored office inventory to maintain adequate supply levels and order products.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Scheduled appointments and maintained master calendar.

Hospital Manager | 10/2013 to 08/2019Company Name - City, State

Added more than 10%-20% in growth each year.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Coordinated delivery of exceptional patient care by evaluating workflow and facilitating positive changes.
Created and implemented policies and procedures for effective hospital management.
Trained veterinary interns and newly hired technicians.
Reviewed and assessed staff processes, reducing hazards posed for staff while promoting regulatory compliance.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 animals per day.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Effectively controlled the release of proprietary and confidential information for general client lists.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Planned and executed leadership in training program.
Successfully led key projects which resulted in positive outcome.
Prepared departmental contracts for attorney approval.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Developed and maintained documentation for new hires, training materials and benefits.
Reviewed employee time sheets for accuracy and maintained accurate records in company system.
Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee on-boarding.
Coordinated timely payments from vendors, clients and account holders.
Managed financial documentations such as expense reports and invoices.
Oversaw office financial management, including AP/AR and payroll administration.
Oversaw training and daily performance of 30 staff.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Liaised directly with customers to meet needs and maintain satisfaction.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Scheduled appointments and maintained master calendar.
Provided scheduling and ensured timely and effective allocation of resources and calendars.
Planned and executed successful corporate meetings, lunches and special events for groups of up to 15.

Veterinary Technician | 01/2009 to 10/2013Company Name - City, StateTorrynBrazie

Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Prepared and reviewed records and consent forms.
Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures.
UsedIDEXXX to analyzebloodworkk and samples and diagnose conditions and diseases.
Organized, labeled and restocked supplies and pet food.

Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.
Strategically scheduled patient appointments to maintain workflow.
Performed imaging with ultrasound and x-ray and interpreted results.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Prepared and labeled medications and informed client of administration techniques.
Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Completed admission records, including statements made by client concerning patient's problems and history.
Visited farms to help with animal emergencies, including injury, disease and birthing.
Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
Applied casts and splints to immobilize fractures.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.

Education and Training

Centennial High School - - City | High School Diploma05/2007

Accomplishments

- Assisted in developing a leadership in training program that was adapted by the organization and implemented at all 21 locations.

- Awarded the team play of the year award from VHCTAz for demonstrating and understanding teamwork and adhering to VHCTAz ten qualities of a highly effective veterinary staff.

Resume Overview

School Attended

Centennial High School

Job Titles Held:

Office Manager
Hospital Manager
Veterinary Technician

Degrees

Centennial High School - City | High School Diploma

Office Manager Resume Example

Resume Score: 80%

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