Office Manager Customer Service Representative S Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Professional and well-rounded Office Manager with superior clerical skills and Insurance expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. Dedicated and meticulous Office Manager with over ten years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Budgetary Planning
  • CRM and office management software
  • Event coordination
  • Data entry
  • Microsoft Office
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Banking operations
  • Billing
  • Customer relations
  • Invoicing and billing
Office Manager/ Customer Service Representative/ S, 10/2010 to Current
Jerry's FoodBloomington, MN,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Improved office organization by developing filing system and customer database protocols.
  • Managed office inventory and placed new supply orders.
  • Quoted and prepared proposals for business services such as Property and Casualty Insurance needs and Commercial insurance Needs.
Produce Manager, 05/2010 to 08/2010
Save-A-LotCity, STATE,
  • Received produce deliveries and unloaded produce.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Assisted customers with produce questions and special orders.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Replenished, rotated and culled displays several times daily.
  • Provided clear, attractive and consistent signage.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Cashier /Floor Associate, 08/2008 to 05/2010
Magic MartCity, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Inspected items for damage and obtained replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted Management with completing end-of-day counts and securing funds to prevent loss or theft.
Education and Training
High School Diploma: , Expected in 06/2001
Gilbert High School - Gilbert, WV,
: , Expected in
Southern West Virginia Community And Technical College - Mount Gay, WV
: , Expected in
Concord University - Athens, WV

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Resume Strength

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Resume Overview

School Attended
  • Gilbert High School
  • Southern West Virginia Community And Technical College
  • Concord University
Job Titles Held:
  • Office Manager/ Customer Service Representative/ S
  • Produce Manager
  • Cashier /Floor Associate
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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