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Office Manager Customer Service Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Flexible Office assistant/ Customer service representative with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills
  • Office reception
  • Client-focused service
Experience
05/2016 to 02/2020 Office Manager/Customer Service Representative Vpne Parking Solutions | Delray Beach, FL,
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Served as main point of contact for outside vendors.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Oversaw office inventory and timely reordering of supplies.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Greeted visitors promptly and directed to correct locations.
  • Supported President and drivers/movers with smooth and efficient clerical support.
  • Communicated with customers to resolve inquiries, schedule appointments and address billing questions.
  • Managed office inventory and placed new supply orders.
  • Set up new files and assigned tracking numbers.
  • Drafted internal documents and memoranda.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed office inventory by maintaining documentation of stock.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Updated employee paperwork and records
11/2011 to 05/2016 Cashier Ricoh Americas Corporation | Longview, TX,
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Front End Manager for remediation.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Properly verified customer identification for alcohol or tobacco purchases.
01/1993 to 05/1999 Switchboard Receptionist Mack-Cali Realty Corporation | City, STATE,
  • Handled incoming calls with friendly and cheerful attitude for organization using 15-20 line system.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Completed connections between callers, departments and professionals.
  • Operated telephone switchboard of approximately 50 employees and routed calls to the correct destination.
  • Answered up to 100 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Supported all departments by compiling paperwork and taking detailed meeting minutes.
  • Conducted directory searches for employees and customers to locate phone numbers and business addresses.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
Education and Training
Expected in 06/1990 High School Diploma | Summit High School, Summit, NJ GPA:

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Resume Overview

School Attended
  • Summit High School
Job Titles Held:
  • Office Manager/Customer Service Representative
  • Cashier
  • Switchboard Receptionist
Degrees
  • High School Diploma