LiveCareer-Resume

office manager customer service manager service wr resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

With years of experience in a variety of positions I have all dealt with customer service and the public in all situations.

Highly-motivated, with a strong worth ethic, adaptability and exceptional interpersonal and telephonist skills I know i would be an asset to any company. I am adept at working effectively unsupervised and I'm a team environment with the ability too quickly master new skills. Devoted to giving every customer a positive and memorable experience whether in person, virtually or over the phone.

I am pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Estimating and Quoting
  • Conflict Resolution
  • Workplace Safety
  • Customer Service
  • Verbal and Written Communication
  • Problem Resolution
  • Technical Proficiency
  • One Call Resolution
  • Call Center Operations
  • Handling Escalations
  • Quoting and estimations
Education and Training
Service College Australia , Expected in : Batchelos of Criminology - GPA :
State Emergency Services Australia , Expected in Communications Specialist : Radio And Communications - GPA :
State Emergency Services Australia , Expected in Qualified Field First Aid Officer : First Aid - GPA :
Intoxalock Georgetown , TX, Expected in #1 Customer And Business Voted : #1 Customer Service / Installation/removal Rep - GPA :
Experience
Bjc Healthcare - Office Manager/Customer Service Manager/Service Wr
Festus, MO, 01/2019 - Current
  • Created employee work schedules to keep shifts properly staffed.
  • Collaborated with customers to offer solutions to service needs.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Delegated work to staff, setting priorities and goals.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created written estimates and obtained customer consent to proceed.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense
  • Monitored phone calls to provide feedback and coaching.
Lineage Logistics - Senior Call Center Representative
Lakewood, , 03/2016 - 03/2018
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to resolve service and billing issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Mentored junior team members and managed employee relationships.
Aussie Angels Cleaning Services - Owner/Operator
City, , 02/2011 - 12/2015
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Interviewed, trained and supervised employees.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Determined pricing for products or services based on costs and competition.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction rep.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Resolved issues quickly through meticulous research and quick decision-making.
Bank West - Bank Teller Supervisor
City, , 07/2008 - 01/2011
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Verified transactions involving cashier's checks, money orders and account transfers.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Supplied tellers with coin and currency.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Generated reports and notification letters to distribute to account holders.

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Resume Overview

School Attended

  • Service College
  • State Emergency Services
  • State Emergency Services
  • Intoxalock

Job Titles Held:

  • Office Manager/Customer Service Manager/Service Wr
  • Senior Call Center Representative
  • Owner/Operator
  • Bank Teller Supervisor

Degrees

  • Some College (No Degree)
  • Communications Specialist
  • Qualified Field First Aid Officer
  • #1 Customer And Business Voted

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