Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Written Communication
Self-Motivated
MS Office
Analytical and Critical Thinking
Sales and marketing
Financial Management
Clerical Support
Work History
Office Manager/Customer Service Manager, 09/2020 to Current Western Veterinary Partners – Mercer Island, WA,
Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to make policy changes, add policies, resolve issues and answer questions.
Upsold additional products and services after identifying customer needs and requirements.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Finalized sales and collected necessary deposits.
Calculated premiums and established payment methods for sales.
Documented customer contact in Salesforce to maintain record of customer interactions and elevate quality of service.
Maintained current product knowledge to meet customer needs.
Initiated claim submission and provided assistance to facilitate claims process for policyholders.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Trained new personnel regarding company operations, policies and services.
Licensed Veterinary Technician, 03/2019 to 09/2020 University Of Utah – Saint George, UT,
Administered medications to animals in treatment and documented changes in condition.
Recorded symptoms and documented medical observations to inform treatment decisions.
Answered owner animal health questions and advised on best care practices.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Collected patient blood samples for laboratory analysis.
Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Triaged incoming patients to determine treatment needs and urgency of care.
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
Assisted veterinarian with wound treatment, administration of vaccines and operations.
Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to make policy changes, add policies, resolve issues and answer questions.
Upsold additional products and services after identifying customer needs and requirements.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Finalized sales and collected necessary deposits.
Calculated premiums and established payment methods for sales.
Documented customer contact in Salesforce to maintain record of customer interactions and elevate quality of service.
Maintained current product knowledge to meet customer needs.
Initiated claim submission and provided assistance to facilitate claims process for policyholders.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Trained new personnel regarding company operations, policies and services.
Customer Service Represenative, 07/2013 to 04/2017 Shoreline Insurance – City, STATE,
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Responded to customer requests for products, services and company information.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Provided primary customer support to internal and external customers.
Documented customer contact to maintain record of customer interactions and elevate quality of service.
Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Maintained up-to-date knowledge of product and service changes.
Promptly responded to inquiries and requests from prospective customers.
Cross-trained and provided back up for customer service managers.
Effective liaison between customers and internal departments.
Education
Associate of Applied Science: Veterinary Technology, Expected in 06/2010 Baker College - Muskegon, MI, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
