office manager customer service manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Skills
Financial Management
Budgeting
Business planning
Negotiation
Creative merchandising
Business administration
Staff Management
Strategic planning
Business Development
Sales and marketing
Basic math
Conflict resolution
Good listening skills
Data management
Microsoft Office
Work History
Office Manager/Customer Service Manager, 07/2019 to 01/2020 H&M – Mcallen, TX,
Supervised and performed human resource management functions for 7 subordinates.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed and administered project budgets.
Negotiated manufacturing service agreements and quality standards.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Established team priorities, maintained schedules and monitored performance.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Managed overstocking, restocking and inventory control procedures during [Type] shift.
Greeted and welcomed new members, establishing and updating memberships to [Company][Type] programs.
County Accounting Administrator/HR Coordinator, 08/2015 to 01/2018 Cabell County Commission – City, STATE,
Managed entire accounting cycle, including gathering information, preparing documents, finalizing reports and closing books.
Created budgets and forecasts for management group to meet regular accounting deadlines.
Administered coding on all documents.
Processed bank deposits and reconciled financial statements.
Handled billing plans and physical contracts with vendors.
Handled payroll duties for 24 departments.
Prepared accurate cash flow reports.
Prepared all documents for taxes.
Managed all petty cash.
Informed employees of benefits and insurance programs.
Collaborated with accountants and prepared financial reports.
Reported on status of accounts payable and accounts receivable.
Prepared and filed state and federal tax forms for commercial and individual clients.
Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
Gathered important tax-related information, including taxable income, deductibles and allowance information.
Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
Documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.
Proactively researched technical tax issues related to consulting projects.
Monitored 25-employee team while handling day-to-day accounting processes and financial accuracy.
Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
Tracked financial progress by creating quarterly and yearly balance sheets.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Modified comprehensive financial reporting package to reflect growing organizational complexity.
Drove client satisfaction by identifying maximum adjustments, deductions and credits.
Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.
Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
Evaluated and improved accuracy and completeness of financial records.
Improved efficiency of operations, including data collection, analysis and modeling, to enhance practices and increase customer retention.
Coca Cola Consolidated, 04/2016 to 08/2016 Flex Merchandiser – City, STATE,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Completed inventory counts and ordered merchandise.
Reviewed weekly sales ads and monitored price changes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Maintained current knowledge of store promotions and highlighted sales to customers.
Set up new sales displays each week.
Used POS system to enter orders, process payments and issue receipts.
Lifted up to 400 pounds at once and used forklift to move heavier loads.
Department Manager, 03/2004 to 08/2012 J C Penney – City, STATE,
Approved regular payroll submissions for employees.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Accomplished multiple tasks within established timeframes.
Delivered feedback to decision-makers regarding employee performance and training needs.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Directed staff and managed annual capital budget.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Developed and maintained relationships with customers and suppliers through account development.
Education
BBA: Management Information Systems, Expected in to Marshall University - Huntington, WV, GPA:
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