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office manager customer experience associate resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hardworking and passionate candidate with 10+ years experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.

Skills
  • Organization and Time Management
  • Food Safety
  • Excellent written and oral communication
  • Relationship building and retention
  • Dependability
  • G Suite Knowledgeable
  • Customer and Client Relations
  • CRM
  • Service-oriented mindset
  • Excellent multi-tasking ability
  • Flexible and Adaptable
  • Active Listening
Education
University of North Texas Denton, TX Expected in 12/2025 Bachelor of Science : Behavioral Sciences - GPA :
Work History
Gables Residential Trust - Office Manager/Customer Experience Associate
Gables Town Place - Boca Raton, FL, 01/2018 - 02/2023
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
Wells Fargo - Leasing Professional
Rockville, MD, 06/2016 - 08/2017
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept meticulous records of correspondence between management and tenants.
  • Generated leads for sales and rental properties through cold calls and referrals.
Sean Ashford Music Fund - Board of Directors Member
City, STATE, 05/2014 - 05/2016
  • Collaborated with 5 other members to seek involvement in policy decisions, fundraising and visibility of organization.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
  • Researched potential local, regional, and national funders and assisted in relationship building.
  • Assisted with development of organizational budgets and resource allocation plans.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
Gks Cleaning & Laundry - Customer Service Manager
City, STATE, 09/2003 - 04/2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and backed up other customer service managers.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

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Resume Overview

School Attended

  • University of North Texas

Job Titles Held:

  • Office Manager/Customer Experience Associate
  • Leasing Professional
  • Board of Directors Member
  • Customer Service Manager

Degrees

  • Bachelor of Science

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