Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Personable and reliable desiring opportunity to diligently learn your business for maximum prosperity. Motivated to learn about your customers, building loyalty, and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Skills
Problem Resolution
Proficient in Software (Outlook Express, Windows XP, Excel, Word)
Customer Service
Human Resources Management
Computer Skills
Time Management
Professional and Courteous
MS Office
Scheduling and Coordinating
Team Leadership
Team Building
Managing Operations and Efficiency
Goal Setting
Complex Problem Solving
Hiring and Training
Documentation and Reporting
Verbal and Written Communication
Teamwork and Collaboration
Work Planning and Prioritization
Education and Training
Terre Haute South Vigo High SchoolTerre Haute, IN, Expected in 05/1992 – –High School Diploma: - GPA:
Indiana State UniversityTerre Haute, Indiana, Expected in 1992 – –:General Education - GPA:
Experience
Catholic Health Initiative - Office Manager/Customer Care Coach Breckenridge, MN, 08/2008 - Current
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Oversaw address of customer requests for friendly, knowledgeable service and support.
Created comprehensive and reliable customer loyalty programs.
Implemented customer service process improvements to limit wait times.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Supervised all administrative and customer service functions of the business.
Coordinated and ensured all jobs were completed accurately and timely according to our Quality Expectations.
Ensuring all paperwork for projects are entered into our system for timely for return to accounting.
Created purchase orders and purchase parts/material products for our installation and our service department projects.
Obtained quotes and researched best pricing for product and material.
Assisted with accounting issue resolutions when projects did not match original quoting.
Customer resolution for the customer issues which arise from our customer service department.
Created and sustained positive team environment, displaying high levels of motivation and excellent morale.
Communicated courteously with customers by telephone, email and face to face.
Investigated and resolved client issues escalated by customer service representatives.
Kelly Services - On-Site Senior Staffing Supervisor City, STATE, 03/1998 - 08/2008
Brought in well-qualified, multifaced job candidates to fill open positions.
Human Resource functions and Customer Service functions were included in my responsibilities.
Kept detailed records for Kelly Services employees while on site (staff of 40+)
Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
Assisted with staffing needs of local companies with manufacturing companies and clerical business.
Screening, hiring, counseling and termination of the temporary employees.
Ensured workers compensation standard operating procedures were followed and enforced by counseling and submission of claims.
Re-created hiring goals and objectives in difficult markets to address staffing issues.
Reviewed referral candidates and contacted qualified individuals to request applications.
Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
ManpowerGroup - Staffing Specialist City, STATE, 07/2003 - 07/2008
Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Assisted with staffing needs of local companies with manufacturing companies and clerical business.
Handled the Screening, hiring, counseling and termination of the temporary employees.
Ensured workers compensation standard operating procedures were followed and enforced by counseling submission of claims.
Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
Attended events and advertised employment opportunities across multiple outlets.
Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
Maintained availability of professional talent needed to meet business objectives.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Conducted interviews to ensure solid cultural alignment between client and candidate.
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