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office manager csr cash vault teller teller supervisor resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Adaptable Office Manager with 15 years of background in Management, Banking and Customer Service. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player.

Skills
  • Office Management
  • Customer Service and Assistance
  • POS Transactions
  • Accounts Payable and Receivable
  • Job Assignments
  • Friendly and Relatable
  • Confidence and Drive
  • Employee Relationships
  • Professional Phone Etiquette
Education
Kirkwood Community College Cedar Rapids, IA, Expected in No Degree : Office Assistant - GPA :
College Community School District Cedar Rapids, IA, Expected in 05/1988 High School Diploma : - GPA :
Work History
Danville State Savings Bank - Office Manager/CSR/Cash Vault Teller/Teller Supervisor
City, STATE, 11/2016 - Current
  • Supervise tellers making sure customers are experiencing excellent customer service to helping customers requiring assistance for Banking and Account opening issues, Debit card issues, Mobile banking issues, Loan payments and Credit card payments.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Effectively supervised staff personnel by implementing company policies, protocols, work rules and compliance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Provided backup to teller window to step in to assist with various tasks whenever employee is absent or at lunch.
  • Complete bi-weekly payables for Bank.
  • Perform vault, Alarm &Door duties to facilitate opening & closing operations.
  • Make sure Staff, Vault and Coin Machine balance at end of each day and secure monies in accordance with established procedures.
  • Reconcile bank reports, general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Preform maintenance on customers' accounts, open new retail accounts, IRA's, CD's, process loans, IRA yearly distributions.





U.S. Bank - Drive Teller/ATM Teller/Cash Vault Teller
City, STATE, 10/2014 - 11/2016
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Properly processed deposits, withdrawals and payments for customers daily.
  • Maintained, organized and stocked teller window areas.
  • Supported, trained and encouraged employees to actively cross-sell financial institution service and product offerings.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
Younkers - Store Supervisor/Cosmetic Supervisor
City, STATE, 01/2007 - 10/2014
  • Answered product questions and assisted customers in selection and checkout.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired Beauty Consultants in upselling techniques, Meeting Sales Goals and Calling Customers, bolstering job expertise.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

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Resume Overview

School Attended

  • Kirkwood Community College
  • College Community School District

Job Titles Held:

  • Office Manager/CSR/Cash Vault Teller/Teller Supervisor
  • Drive Teller/ATM Teller/Cash Vault Teller
  • Store Supervisor/Cosmetic Supervisor

Degrees

  • No Degree
  • High School Diploma

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