office manager counselor resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Compassionate Counselor focused on helping patients overcome personal obstacles. Diligent and resourceful professional with over

20 years of hands-on experience diagnosing issues and cultivating personalized treatment plans. Comfortable working either autonomously or in team-based setting to resolve issues.

  • Assessments
  • Individual Counseling
  • Group Education
  • Documentation
  • Verbal & Written Communication
  • Training
  • Building Therapeutic Rapport
10/2020 to 11/2022
Office Manager/Counselor Cetera Financial Group Saginaw, MI,
  • Responsible for the functional duties of the administration support department, coordinated daily operational needs under the direction of the Program Director.
  • Supervised the daily activities of the administrative support team, providing oversight necessary to efficiently maintain accurate patient/petty cash accounting records
  • Performed human resources duties.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed files and records to obtain information and respond to requests.
  • Interpreted and communicated work procedures and company policies to staff.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Maintained a 25 maximum patient caseload during staff shortages.
06/2019 to 09/2020
Director of Human Resources and Administration/Counselor Avera Health Gettysburg, SD,
  • Managed the various human resources functions of the corporation
  • Provided advice, and assistance to employees and supervisors including but not limited to training needs, opportunities, job descriptions, personnel policies, and benefits.
  • Managed the administrative staff and functions of the billing, reception, and security personnel/departments.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Trained Clinical (Counselors) and Administrative (front desk) staff.
  • Supervised patient admission procedures for front office personnel.
  • Conducted emergency drills
  • Maintained personnel records.
  • Approved medical record releases in response to third party requests.
  • Oversaw daily revenue intake, balancing and reporting.
  • Maintained a small caseload of patients, during Counselor shortages.
12/2018 to 05/2019
Supervision Specialist Keystone Human Services Conshohocken, PA,
  • Performed clinical documentation supervision, clinical evaluation, reviewed intake paperwork and intake/readmission process, conducted individual counseling supervision, monthly counselor group supervision, caseload assignment, and ensured patients’ rights and confidentiality were maintained.
05/2015 to 12/2018
Addictions Counselor Applied Minds Burbank, CA,
  • Managed a caseload of a maximum of 40 patients who have been diagnosed with Opioid Use Disorder and is being maintained on medicated assisted treatment
  • Conducted patient preadmission screenings, intake assessments, and orientation during the admission process
  • Facilitated individualized treatment planning with the patient
  • Provided individual counseling, family counseling, and group education
  • Prepared reports and relevant records integrating available information to facilitate the continuum of care
  • Coordinated services for patient care
  • Mentored new counselors.
  • Delivered expert therapeutic support to patients dealing with substance abuse, addiction and mental health issues.
08/2014 to 05/2015
Direct Support Professional Riverhouse Children's Center Brooklyn, NY,
  • Assisted consumers with daily activities, to include bathing, grooming, taking of medications, and ensuring a safe healthy home environment
  • Completed paperwork as necessary to meet federal and state regulatory requirements
  • Transported consumers to day school.
08/2012 to 08/2014
Front Office Administrator Brooklyn Community Services Snoqualmie, WA,
  • Directed clients and guests to correct departments, rooms and staff members.
  • Answered phones, greeted visitors, entered data, maintained files, and recorded actions taken.
  • Supported administration and staff.
  • Managed student lunch program.
12/2011 to 05/2012
Lead Teacher Pacific Medical Centers Chippewa Falls, WI,
  • Educated 7th & 8th grade students in all subjects
  • Duties included lesson planning, instruction, grading, classroom management, supervision, extra-curricular activities and counseling
  • Provided support to staff and parents to ensure a positive and productive educational experience
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  • Disseminated information to staff and provided feedback to the Administration
  • Delegated responsibilities according to teacher strengths
  • Planned and coordinated programs and activities for the school
  • Managed tuition accounts.
  • Planned, and executed the graduation ceremony for Kindergarten and 8th grade graduates.
07/2009 to 12/2011
Teacher/Front Office Administrator Hospital Sisters Health System - Corporate Somerville, MA,
  • Co-Educated elementary to middle school students.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate personnel and answered average of 20 calls and emails daily.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed school lunch program, completing orders.
  • Assessed health complaints and administered medications to students, per documented permission from legal guardians.
  • Managed school fundraising project 2 years consecutively.
12/2008 to 05/2009
Substitute Teacher Cambridge Health Alliance Everett, MA,
  • Taught Elementary to Middle School students.
  • Provided classroom instruction outlined in teacher's lesson plans.
12/2006 to 08/2007
Home Health Aide Cambridge Health Alliance City, STATE,
  • Provided routine personal healthcare, such as bathing, dressing, feeding, grooming and supervision to a patient that was cognitively impaired by Alzheimer's.
05/2005 to 10/2005
DIRECTV Customer Care Specialist DIRECTV City, STATE,
  • Navigated through multiple data entry systems and other relevant applications, tools and resources while answering and resolving customer issues
  • Provided exceptional customer service.
12/2002 to 12/2003
Licensed Realtor Rise Real Estate City, STATE,
  • Interviewed clients to determine types of properties they were seeking
  • Assessed customer needs, while engaging in the sales process
  • Coordinated appointments to show homes to prospective buyers
  • Generated lists of properties that were compatible with buyers’ needs and financial resources
  • Presented purchase offer to seller for consideration
  • Prepared documents such as representation contracts, purchase agreements and closing statements.
08/1996 to 08/2001
Addictions Counselor St Mary's Hospital And Medical Center City, STATE,
  • Assessed client needs and devised comprehensive treatment plans with clients as a means of formulating goals and measuring treatment outcomes
  • Planned for the discharge of patients from treatment, ensuring that the necessary support systems were in place to ensure a smooth transition
  • Provided counseling to patients that included but not limited to social, mental, physical, and emotional issues
  • Conducted screenings and admissions into the substance abuse treatment program
  • Managed an average caseload of 55 opioid dependent clients who were being maintained on Methadone Maintenance Treatment, some with psychiatric disorders
  • Prepared and recorded client documents and reports, ensuring that case activity were written in established time frames
  • Referred clients to other treatment modalities, community services agencies and tracked client’s follow through with same.
03/1992 to 12/1995
Caseworker Concord Family Services City, STATE,
  • Conducted ongoing assessments, developed and implemented service plans for clients that addressed needs that included but not limited to social, mental health, financial, educational, housing, and substances abuse challenges
  • Planned for the discharge of foster children, ensuring a smooth transition from one care setting to another
  • Prepared recording documents, reports and ensured that case activity was recorded in established time frames
  • Testified in court proceedings
  • Interviewed foster children, foster parents and social service professionals focused on assessing the adjustment of children in care, and providing services that will facilitate a smoother transition
  • Referred, advocated, and facilitated the procurement of needed supportive services and tracked client’s ongoing progress.
02/1990 to 03/1992
Caseworker Child Welfare Administration City, State,
  • Investigated allegations of child abuse and neglect
  • Assessed client needs on a continual basis, made referrals for needed supportive services and followed – up on client’s progress
  • Recorded information obtained and actions taken during interviews, meetings and other activities
  • Testified in court proceedings
  • Provided information upon which decisions could be made
  • Formulated and revised service plans with clients by obtaining history and conferring with other professionals.
Education and Training
Expected in 01/1996 to to
MSEd: Guidance Counseling
Brooklyn College - Brooklyn, NY
Expected in 01/1988 to to
BS: Elementary Education
Oakwood College - Huntsville, AL
  • Alcohol and Drug Counselor (ADC)

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Resume Overview

School Attended

  • Brooklyn College
  • Oakwood College

Job Titles Held:

  • Office Manager/Counselor
  • Director of Human Resources and Administration/Counselor
  • Supervision Specialist
  • Addictions Counselor
  • Direct Support Professional
  • Front Office Administrator
  • Lead Teacher
  • Teacher/Front Office Administrator
  • Substitute Teacher
  • Home Health Aide
  • DIRECTV Customer Care Specialist
  • Licensed Realtor
  • Addictions Counselor
  • Caseworker
  • Caseworker


  • MSEd
  • BS

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