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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Able to operate in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life. Diligent Nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment. Highly competent Case Manager with passion for coordinating quality care for patients. Offering 28 years of experience in different nursing roles. Exemplary interpersonal skills and commitment to helping patients receive effective care in line with preferences and standards. Effective Medical Assistant able to adapt easily to changing environments and demands. Innovative, customer-oriented healthcare administrator with background in managed, ambulatory care. Strong background in quality assurance, claims analysis and management principles and practices.

Skills
  • EMR / EHR
  • Documentation proficiency
  • Staff education and training
  • Chronic disease management
  • Patient privacy
  • Regulatory compliance
  • Charting and clinical documentation
  • Patient management
  • Staff management
  • Treatment planning
  • Needs assessment
  • Data entry
  • Direct patient care
  • Patient assessments
  • Indirect patient care
  • Medical Records Management
Work History
Office Manager , 02/2007 to 05/2012
Doctors Care – Greenville, SC
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Handled all incoming business and client requests for information
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Completed bi-weekly payroll for 20 employees
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Evaluated employee records and productivity to complete over 20 employee evaluations per quarter
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
  • Developed close working relationships with front office and back office staff
  • Addressed and remedied all patient or team member issues
  • Performed patient assessments and contributed to development of interdisciplinary care plans
  • Built relationships with physicians to create steady referral pipeline
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
  • Created and implemented organizational policies and procedures
  • Ensured compliance with OSHA and HIPAA regulations
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Discussed medical histories with patients in effort to provide most effective medical advice
  • Implemented procedures necessary for compounding, mixing, packaging and labeling
CCMA, 05/2012 to 12/2014
Polkwellness – Columbus, NC
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
  • Implemented care and efficiency improvements to support and enhance office operations
  • Prepared and administered medications to alleviate patient symptoms
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Collected all pertinent data and calculations to aid physician in interpreting results
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Oriented and trained new staff on proper procedures and policies
  • Followed all appropriate procedures to minimize patient's exposure to radiation
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Obtained client medical history, including medication information, symptoms and allergies
  • Maintained detailed records of test results by entering data and patient information into computer
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Collected and documented patient medical information such as blood pressure and weight
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records
  • Attended required training, education and meetings
  • Participated in Continuous Quality Improvement (CQI) activities
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Conducted machine safety checks according to facility policy
  • Escorted patients to examination rooms
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Obtained pre- and post-treatment vital signs and weight
  • Measured patient spirometry
  • Obtained all prescribed laboratory testing
  • Scheduled and accompanied clients to medical appointments
  • Submitted prescriptions to pharmacy via phone, fax or web
Case Manager, 12/2014 to Current
The Free Clinics – Hendersonville , NC
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to question and concerns
  • Helped patients receive appropriate, high-quality care with reasonable results
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
  • Evaluated treatment plans against individual goals and healthcare standards
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
  • Updated patient charts using data such as medications to keep records current and support accurate treatments
  • Coordinated support services and optimized communication between healthcare workers and patients
  • Coordinated resources from diverse providers for intervention plans
  • Reviewed effectiveness of treatment for individual and family situations
  • Collaborated with various healthcare providors to facilitate delivery of services
  • Reviewed and recorded progress of patients
Education
GED: 04/1998
Chapman High School - Inman, SC
Medical AssistingGreenville Technical College - Greenville, SC
PhlebotomyGreenville Technical College - Greenville, SC
IV AdministrationGreenville Technical College - Greenville, SC
Medical Administration WNC Edutech - Columbus, NC
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Resume Overview

Companies Worked For:

  • Doctors Care
  • Polkwellness
  • The Free Clinics

School Attended

  • Chapman High School
  • Greenville Technical College
  • WNC Edutech

Job Titles Held:

  • Office Manager
  • CCMA
  • Case Manager

Degrees

  • GED : 04/1998
    Medical Assisting
    Phlebotomy
    IV Administration
    Medical Administration

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