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Office Manager Resume Example

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OFFICE MANAGER
Summary

Receptionist/Administrative assistant who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Resourceful
Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Experience
March 2007
to
October 2007
Hospitality Direct ServicesCharlotte, NCOffice Manager
  • Planned travel arrangements for six executives and staff.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
  • .Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and screened a high volume of internal and external communications, including email and mail.
March 2006
to
February 2007
IRMC IncCharlotte, NCCollections agent
  • In bound call center for a Gas and electric company based out of Illinois, Specializing in collections and collection activity.
  • Taking past due accounts and making arrangements with the customer to pay and become current.
  • Set up accounts, disconnected customers that no longer needed services, Transferred services for customers that relocated but were still in our area, Assisted customers in all areas as needed.
December 2005
to
December 2006
Skidmore and AssociatesFort Mill, SCPrivate investigator
  • Followed target to destination, Set up surveillance to survey what target and possible paramour were doing, documented video of the events that took place, After finishing surveillance wrote up reports and turned in video.
  • kept track of hours and gas and mileage used during the duration of any cases.
  • Worked mostly with Domestic and Custody cases also had Criminal cases, Insurance fraud.
May 2004
to
November 2005
Wholesale Tool Inc.Charlotte, NCSales person
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards.
August 2002
to
April 2004
News GroupCharlotte, NCBook dept Assistant manager
  • Started out scanning books and magazines for store credit that were to be destroyed. The company closed that part and moved to Atlanta and kept a few employee's to move to the Charlotte location to pull book and magazine orders for the Charlotte Douglas Airport stores.
  • Recommended and helped customers select merchandise based on their needs.
  • Pull Book and Magazine stock orders for all of the Charlotte Douglas Airport stores.
  • Placed special merchandise orders for customers.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
November 1998
to
July 2002
Dyke industriesCharlotte, NCAdministrative Assistant / Receptionist
  • Designed electronic file systems and maintained electronic and paper files.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and distributed faxes and mail in a timely manner.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Education
1997
Lancaster High SchoolLancaster, SC, United StatesHigh School Diploma: General

General

Skills
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Resume Overview

Companies Worked For:

  • Hospitality Direct Services
  • IRMC Inc
  • Skidmore and Associates
  • Wholesale Tool Inc.
  • News Group
  • Dyke industries

School Attended

  • Lancaster High School

Job Titles Held:

  • Office Manager
  • Collections agent
  • Private investigator
  • Sales person
  • Book dept Assistant manager
  • Administrative Assistant / Receptionist

Degrees

  • High School Diploma : General

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