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Office Manager Resume Example

Resume Score: 80%

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OFFICE MANAGER
Professional Summary

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.

Skills
  • Documentation and control
  • Account reconciliation
  • Policy and procedure modification
  • Accounts payable and receivable
  • Credit and collections
  • Database administration
  • Business Administration
  • Clear oral/written communication
  • Administrative support
  • Travel coordination
  • Scheduling
  • Clerical support
  • Office administration
  • Event planning
  • Organizational skills
  • Excellent multi-tasking ability
  • Technical support
Work History
Office Manager, 03/2013 to Current
Anderson Asphalt Services & Contracting LLC – Prescott Valley, United States
  • Handled all incoming business and client requests for information
  • Provided complete meeting support, including materials preparation and notes or minute taking
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Completed bi-weekly payroll for 15 employees
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Created and finalized contracts for Construction deals with customers
  • Arranged corporate and office conferences for company employees and guests
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Developed standard operating procedures for all administrative employees
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Organized international and domestic travel arrangements for up to 15 staff members, including all transportation and hotel stays
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Lead Teller, 04/2012 to 10/2013
Arizona State Credit Union – Prescott, AZ
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Promoted products or services to each customer to consistently achieve sales targets
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Served needs of more than 150 customers in busy environment
  • Processed quarterly vault and ATM audits with zero error rate
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Rapidly and efficiently prepared customer and ATM cash and change orders
Merchandise Manager, 05/2011 to 04/2012
Arizona Sundogs – Prescott Valley, AZ
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
  • Worked with managers and advertising directors to optimize promotions
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Updated pricing and signage to complete product displays and educate customers
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
  • Supervised team of up to 150 merchandising employees and monitored adherence to company standards
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Inspected merchandise for quality and arranged proper display location on floor
  • Managed aesthetically pleasing displays to showcase company products and increase sales
  • Created interior displays to promote products in alignment with corporate sales objectives
  • Promoted seasonal products and trends to ensure efficient movement of stock
Assistant Merchandise Manager, 03/2010 to 10/2011
Texas Rangers Baseball Club – Arlington, TX
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Developed strategy and managed market communications that drove product demand
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Received incoming calls and messages and addressed or triaged phone requests
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Determined and recommended methods to address improvement opportunities
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Conducted training and change management processes to improve operations
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Investigated and resolved customer complaints to foster satisfaction
Education
Some College (No Degree): PsychologyArizona State University - Tempe, AZ
Some College (No Degree): Basic StudiesYavapai College - Prescott, AZ
High School DiplomaTemecula Valley High School - Temecula, CA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Anderson Asphalt Services & Contracting LLC
  • Arizona State Credit Union
  • Arizona Sundogs
  • Texas Rangers Baseball Club

School Attended

  • Arizona State University
  • Yavapai College
  • Temecula Valley High School

Job Titles Held:

  • Office Manager
  • Lead Teller
  • Merchandise Manager
  • Assistant Merchandise Manager

Degrees

  • Some College (No Degree) : Psychology
    Some College (No Degree) : Basic Studies
    High School Diploma

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