Office Manager Resume Example Anderson Asphalt Services & Contracting LLC

OFFICE MANAGER

Professional Summary

Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.

Skills

Documentation and control
Account reconciliation
Policy and procedure modification
Accounts payable and receivable
Credit and collections
Database administration
Business Administration
Clear oral/written communication
Administrative support

Travel coordination
Scheduling
Clerical support
Office administration
Event planning
Organizational skills
Excellent multi-tasking ability
Technical support

Work History

Office Manager, 03/2013 to Current
Anderson Asphalt Services & Contracting LLC – Prescott Valley, United States

Handled all incoming business and client requests for information
Provided complete meeting support, including materials preparation and notes or minute taking
Improved office operations by automating client correspondence, record tracking and data communications
Completed bi-weekly payroll for 15 employees
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Created and finalized contracts for Construction deals with customers
Arranged corporate and office conferences for company employees and guests
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Developed standard operating procedures for all administrative employees
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Organized international and domestic travel arrangements for up to 15 staff members, including all transportation and hotel stays
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members

Lead Teller, 04/2012 to 10/2013
Arizona State Credit Union – Prescott, AZ

Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Monitored customer behaviors and upheld strict protocols to prevent theft of assets
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Promoted products or services to each customer to consistently achieve sales targets
Upheld strict financial controls by keeping funds secure and accurately transferring monies
Checked amount details and fraud markers for transaction papers such as checks and money orders
Served needs of more than 150 customers in busy environment
Processed quarterly vault and ATM audits with zero error rate
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Executed customer transactions, including deposits, withdrawals, money orders and checks
Rapidly and efficiently prepared customer and ATM cash and change orders

Merchandise Manager, 05/2011 to 04/2012
Arizona Sundogs – Prescott Valley, AZ

Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
Worked with managers and advertising directors to optimize promotions
Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
Prepared interesting and innovative visual displays to grab customer interest and promote sales
Updated pricing and signage to complete product displays and educate customers
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
Supervised team of up to 150 merchandising employees and monitored adherence to company standards
Enhanced overall store appearance by applying careful consideration to product and display locations
Inspected merchandise for quality and arranged proper display location on floor
Managed aesthetically pleasing displays to showcase company products and increase sales
Created interior displays to promote products in alignment with corporate sales objectives
Promoted seasonal products and trends to ensure efficient movement of stock

Assistant Merchandise Manager, 03/2010 to 10/2011
Texas Rangers Baseball Club – Arlington, TX

Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations
Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties
Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Developed strategy and managed market communications that drove product demand
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Received incoming calls and messages and addressed or triaged phone requests
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Determined and recommended methods to address improvement opportunities
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Conducted training and change management processes to improve operations
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Investigated and resolved customer complaints to foster satisfaction

Education

Some College (No Degree): PsychologyArizona State University - Tempe, AZ

Some College (No Degree): Basic StudiesYavapai College - Prescott, AZ

High School DiplomaTemecula Valley High School - Temecula, CA

Resume Overview

Companies Worked For:

Anderson Asphalt Services & Contracting LLC
Arizona State Credit Union
Arizona Sundogs
Texas Rangers Baseball Club

School Attended

Arizona State University
Yavapai College
Temecula Valley High School

Job Titles Held:

Office Manager
Lead Teller
Merchandise Manager
Assistant Merchandise Manager

Degrees

Some College (No Degree) : Psychology
Some College (No Degree) : Basic Studies
High School Diploma

Office Manager Resume Example

Resume Score: 80%

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