office manager resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Primed office manager offering leadership experience in healthcare administration, highly dependable, ethical, and reliable. Well-versed in industry clinical and administrative practices and procedures. Top-notch management abilities in staffing, scheduling, financial, and clerical areas. Master in conflict resolution, streamlining office protocols, inventory management, and distinguished history of reliability and effective budgeting.

  • Office and team management
  • CRM software
  • Client correspondence
  • Information security
  • Maintaining office supplies and inventory
  • Financial management and reporting
  • Medical billing and collections
  • Corporate communications
  • Database maintenance and updates
  • Office equipment management
  • Project coordination
  • Remote work coordination
  • Managing schedule and patients appointments
  • Meeting coordination
  • Problem-solving
  • Accounts payable and receivable
  • Reading comprehension
  • Deductible collection
  • Extensive understanding of medical terminology
  • Confidence and drive
  • Administering vaccines
  • Leadership and change management
  • Cash flow and reconciliation
  • Excel spreadsheet functions
  • Data communications
  • Employee motivation
  • Insurance knowledge
  • Invoice and payment tracking
  • Reading Comprehension
  • Deductible Collection
  • Confidence and Drive
  • Administering Vaccines
  • Cash Flow and Reconciliation
  • Advanced Excel Spreadsheet Functions
  • Data Communications
  • System Updates
  • Employee Motivation
  • Invoice and Payment Tracking
  • Maintenance Requirements
  • Administration and Operations
  • Deposit Collection
  • Skilled in Microsoft Office
  • Adaptable and Resilient
  • Leadership and Change Management
Work History
07/2011 to Current
Office Manager Cyberark Software, Ltd. San Francisco, CA,
  • Oversight of filing and computer record systems.
  • Maintained office inventory by ordering, recording, and stocking received shipments.
  • Maintained organizational systems for payments, collections, deposits, and recordkeeping.
  • Implemented workflow processes while monitoring daily activities providing adjustments to improve overall clinic flow and performance.
  • Managed office operations and activities while scheduling appointments with other departments.
  • Coached over 20 new employees on organizational processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Commenced vendor price comparisons to negotiate for optimal savings.
  • Manifested standard operating procedures for all clinical and administrative employees.
  • Commence constructive staff meetings.
  • Using client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Arranged office conferences and meetings for company employees and reps.
  • Established and developed solid administrative teams by delivering ongoing coaching and motivation and fostering career advancement.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Maintained CRM database with customer updates and report generation.
  • Oversaw productivity rates and quality control to increase revenue and project future goals.
  • Openly communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Implemented prompt project management within budget constraints for multi-faceted problems concerning executive leaders.
06/2007 to 08/2010
Vet Technician Audubon Nature Institute Inc New Orleans, LA,
  • Managed medical treatments and therapy for animals in collaboration with veterinarians.
  • Administered routine, post-operative, and daily treatments to animals under the direction and supervision of a veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for sterile environments by processing in autoclave under high pressure and high-temperature conditions.
  • Provided animal care before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Greeted pet owners and reviewed available services, outlined costs, and determined special needs of animals under care.
  • Administered medications to animals in treatment and documented changes in condition.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Walked pets outside each shift to prevent accidents in group play areas and bedding.
  • Established intravenous drips for ongoing hydration to treat canines and felines suffering from parvovirus infections.
  • Assessed paws, eyes, and ears for injuries or infections as part of an initial evaluation.
  • Treated and cared for over 50 animals at once by myself.
  • Cleaned ears to remove wax, dirt, and yeast while removing extra hair to allow air to circulate freely and avoid infection.
  • Carefully clipped nails and trimmed hair around pads and paws, using the gentle approach for anxious pets.
  • Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
07/2006 to 08/2006
Office Clerk Capitol District Supply Schenectady, NY,
  • Interacted and provided information to customers and employees by phone, email, or in person.
  • Provided clerical support to company employees by copying, faxing, accounting, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded promptly to over 30 inquiries from callers seeking information.
  • Provided quality clerical support through data entry, documentation management, and operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Kept my area neat and clean to give clients positive first impressions.
  • Maintained composure in stressful situations and continued to provide
  • Handled various incoming/outgoing business and client requests for information.
  • Helped over 15 staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
  • Assisted with administrative requirements by expertly using diverse office software.
  • Produced high-quality communications for internal and external use
Expected in 10/2022 to to
Bachelor of Science: Healthcare Administration
Charter College - Anchorage, AK
Expected in 07/2011 to to
Nationally Certified Medical Assistant: Medical Assisting
Alaska Career College - Anchorage, AK

Awarded Alpha Beta Kappa

  • 3.98 GPA
Expected in 05/2008 to to
High School Diploma:
Dimond High School - Anchorage, AK

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Resume Overview

School Attended

  • Charter College
  • Alaska Career College
  • Dimond High School

Job Titles Held:

  • Office Manager
  • Vet Technician
  • Office Clerk


  • Bachelor of Science
  • Nationally Certified Medical Assistant
  • High School Diploma

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