office manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Reliable Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication and time management skills. Excellent skills in customer service, remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships. Experienced at addressing business office needs, including file and document management, and inventory allocation. Offering diplomatic and professional communication, strong time management and multitasking expertise.
Skills
Cash handling
Customer satisfaction
Food safety
Inventory
Management Training
Recruiting
Policy and procedure modification
Documentation and control
Staff Management
Friendly nature
Scheduling
Credit and collections
Bookkeeping
Regulatory Compliance
Payroll and budgeting
New-Hire Training
Education
Home SchooledBatavia, NY, Expected in 2003 ā āGED: - GPA:
Roberts Wesleyan CollegeRochester, NYExpected in ā ā: - GPA:
Certifications
First Aid/CPR Certified
Work History
Off The Muck Market - Office Manager Canastota, NY, 06/2019 - Current
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Performed billing, collection and reporting functions for office
Completed bi-weekly payroll
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Established and updated work schedules to account for changing staff levels and expected workloads
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
Tracked office supplies and restocked low items to keep team members on-task and productive
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
Handled all incoming business and client requests for information
Bmo - Customer Service Representative Mchenry, IL, 05/2018 - 06/2019
Promptly responded to inquiries and requests from prospective customers
Promoted available products and services to customers during service, account management and order calls
Provided primary customer support to internal and external customers in fast-paced environment
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Maintained up-to-date knowledge of product and service changes
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
Conferred with customers about concerns with products or services to resolve problems and drive sales
Increased efficiency and performance by monitoring team member productivity and providing feedback
Met all customer call guidelines including service levels, handle time and productivity
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Used consultative sales approach to understand customer needs and recommend relevant offerings
Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Responded to customer requests, offering excellent support and tailored recommendations to address needs
Investigated and resolved customer inquiries and complaints quickly
Crane Co. - Service Manager Milwaukee, WI, 07/2014 - 05/2018
Met with customers to discuss service needs and offer available solutions
Set and administered department budgets for expenditures, materials and labor
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
Scheduled and received food and beverage deliveries, adhering to food cost and budget
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Motivated staff to perform at peak efficiency and quality
Oversaw food preparation and monitored safety protocols
Checked and tested foods to verify quality and temperature
Coordinated and organized all restaurant inventory
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Maximized quality assurance by completing frequent checks of line
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
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