office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Skilled Financial Representative with exceptional sales acumen and a customer service-oriented mindset. Dedicated to exceeding targets on a consistent basis while pursuing professional development opportunities that enhance knowledge and abilities. Ready to bring over 20 years' experience to a dynamic position with room for growth.

  • Service connections
  • Financial planning
  • Continuous professional development
  • Payment processing
  • Account management
  • Clerical
  • Team management
  • Planning
  • People skills
  • Computer skills
  • Flexible
  • Customer service
  • Critical thinking
  • Friendly, positive attitude
  • Coordination
  • Basic math
  • Leadership
  • Service referrals
Office Manager, 07/2021 to Current
Oklahoma Mental Health CouncilHobart, OK,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Planned for major business changes, including system conversions and office moves.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Managed office budget to handle inventory, postage and vendor services.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Directed and oversaw office personnel activities.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
Financial Representative II, 10/2003 to 07/2021
Oklahoma Mental Health CouncilKingfisher, OK,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Collaborated with others to discuss new process opportunities.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Answered 60-120 calls per day to assist with customer questions and concerns.
  • Recognized by management for providing exceptional customer service..
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Processed and documented customer and institutional payments.
Office Manager, 10/2001 to 09/2003
Holiday Inn Club VacationsSouth Lee, MA,

Completed supply orders and maintained appropriate levels of office supplies.

  • Received and routed incoming calls and correspondence to promote timely communication.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Maintained organized filing system of paper and electronic documents.
  • Checked office supplies stock and placed orders to maintain levels.
  • Documented and shared meeting minutes.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Increased office organization by developing filing system and customer database protocols.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Maintained historical records by microfilming and filing documents.
  • Gathered information to produce accounts payable reports for review.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Title Clerk, 10/1999 to 08/2001
First Community Credit UnionCity, STATE,
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Collected, organized and logged paperwork from field to coordinate efficient closings.
  • Developed and compiled acquired research for abstracts relevant to company drilling schedules.
  • Summarized legal or insurance documents.
  • Processed and maintained title files, implementing security measures to protect all data.
  • Searched private records and titles, checking for any restrictions that could halt property sales.
  • Prepared and issued title commitments and title insurance policies based on information compiled from title searches.
  • Performed title searches, ordered reports and obtained clearance documents.
  • Reported on discovered encumbrances and outlined required corrective actions to clear titles.
  • Led training sessions for dealer sales personnel on current title regulations and procedures and communicated updates in writing.
Education and Training
Associates in Accounting : Accounting, Expected in 06/2003 to Sanford Brown College - Fenton, MO,
High School Diploma: , Expected in 05/1997 to Pacific High School - Pacific, MO,

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Resume Overview

School Attended

  • Sanford Brown College
  • Pacific High School

Job Titles Held:

  • Office Manager
  • Financial Representative II
  • Office Manager
  • Title Clerk


  • Associates in Accounting
  • High School Diploma

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