LiveCareer-Resume

office manager resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivated office manager with talent for coordinating customer services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills
  • Invoicing and billing
  • Workforce Management
  • Training and coaching
  • Scheduling and calendar management
  • Billing
  • Data entry
  • Customer relations
Experience
09/2017 to 07/2021
Office Manager Ols Hotels & Resorts Studio City, CA,

Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed financial documentations such as expense reports and invoices.
  • Managed office inventory and placed new supply orders.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Answered multi-line phone system and directed callers to requested personnel.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Handled all office supply ordering including ink cartridges, toner and paper.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Assessed medical codes on patient records and prepared invoices to be submitted to insurance companies.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Effectively coordinated all communications between patients, billing personnel and insurance carriers.
  • Reviewed all claims for accurateness and appropriateness.
  • Added modifiers, coded narrative diagnosis and verified diagnoses.
  • Filed and submitted insurance claims.
  • Completed and submitted appeals.
  • Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
04/2017 to 09/2017
Front Desk Receptionist Brightview Senior Living Columbia, MD,
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up the waiting room and reception so that it remained neat and organized.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Handled payment processing and provided customers with receipts and proper bills and change.
09/2015 to 09/2016
Front Desk Receptionist & Translator Brightview Senior Living Bel Air, MD,
  • Igor sergeyev, md.
  • Interviewed patients to collect medical information and insurance details.
  • Processed patient payments and scanned identification and insurance cards.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Set up appointments for physician visits and procedures using calendar software.
  • Straightened up the waiting room so that it remained neat and organized.
  • Translates conversation from doctor to the patient and vice versa.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
07/2015 to 03/2016
Front Desk Receptionist Everwell Medical PC City, STATE,
  • Processed patient payments and scanned identification and insurance cards.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Straightened up the waiting room so that it remained neat and organized.
  • Set up appointments for physician visits and procedures using calendar software.
  • Interviewed patients to collect medical information and insurance details.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education and Training
Expected in 08/2018 to to
Bachelor of Arts: Psychology
Brooklyn College - Brooklyn, NY,
GPA:
Expected in 05/2016 to to
Associate of Arts: Psychology
New York City College of Technology of The City University of New York - Brooklyn, NY
GPA:

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Resume Overview

School Attended

  • Brooklyn College
  • New York City College of Technology of The City University of New York

Job Titles Held:

  • Office Manager
  • Front Desk Receptionist
  • Front Desk Receptionist & Translator
  • Front Desk Receptionist

Degrees

  • Bachelor of Arts
  • Associate of Arts

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