LiveCareer-Resume

office manager resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Resourceful Office Manager with more than 15 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, HR support and business correspondence coordination. Disciplined and systematic professional thrives in collaborative team-based atmospheres.

Skills
  • Accounts payable and receivable
  • Contract management
  • Customer service
  • Payroll and benefits administration
  • Proposal coordination
  • Scheduling and calendar management
  • Senior leadership support
  • Adobe and BlueBeam Revu
  • Office 365
  • QuickBooks Pro Desktop
  • Cloud based Construction Management Software
Experience
06/2019 to 02/2022 Office Manager One Medical | Mill Valley & Greenbrae, CA,
  • Oversight of office operations, including receiving, creating and organizing correspondence, greeting visitors, answering and directing calls, troubleshooting equipment and digital devices.
  • HR Generalist performing onboarding, employee file maintenance, benefits administration, leave notification, workers' compensation, incident reports and pre-employment screenings.
  • Implemented an electronic daily reporting and timekeeping system which reduced overhead expenses and improved project efficiency using realtime data.
  • Weekly payroll for regular and prevailing wage projects with reporting required on multiple platforms complying with company policies and federal/state regulations.
  • Managed accounts payable processes to include high volume invoice processing, vendor file management and pre-qualification and credit application processing.
  • Created professional correspondence, corporate policies, marketing materials and RFP responses.
  • Conferred with project managers and executives to evaluate needs and strategize operational improvements.
05/2014 to 06/2019 Service Coordinator Quinn Group, Inc. | Foothill Ranch, CA,
  • Managed, scheduled and supported technicians providing mechanical services for mission critical government, data centers, healthcare and mobile communication carrier facilities.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.
  • Organized and maintained payroll information by entering data, correcting errors, calculating and collecting information.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Order management for field personnel and service construction and repair projects.
09/2005 to 12/2012 Operations Manager Jones Lange Lasalle Inc. | Waukegan, IL,

Management of the business and administrative operations for a woman-owned information technology consulting firm.

  • Accounting - payroll processing, accounts receivable, accounts payable, and bookkeeping.
  • Human Resources - management of HR employee lifecycle processes, management and administration of company health, dental and retirement plans.
  • Business Development - Strategic planning, capture coordination, qualification, pursuit, proposal planning/development.
  • Contract/Administrative - Manage administrative support staff and office operations, contract administration and compliance to include: GSA Schedule 70 contract, MBE, DBE, WBE and SWaM certifications; state master contracts; master service, subcontract and teaming agreements, and other administrative tasks as assigned.
04/2004 to 07/2005 Secretary Company Name | City, State,
01/2000 to 09/2003 HR Generalist Company Name | City, State,
Education and Training
Expected in to to Certificate | HR Generalist SHRM, , GPA:

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Resume Overview

School Attended

  • SHRM

Job Titles Held:

  • Office Manager
  • Service Coordinator
  • Operations Manager
  • Secretary
  • HR Generalist

Degrees

  • Certificate

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