office manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Professional and well-rounded Secretary with superior clerical skills and more than 20 years expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.

  • Scheduling and calendar management
  • Meeting organization and travel coordination
  • Flexible, reliable and trustworthy
  • 60+ wpm
Office Manager, 04/2016 to Current
One MedicalLeawood, KS,

Accounting and Human Resources

  • Support the Chief Operating Officer and the Chief Financial Officer.
  • Assist Chief Financial Officer with bank reconciliation, Quickbooks, sponsorship checks and travel vouchers.
  • Receive, review and check request for travel reimbursement and prepare for the approval and signature of the Program Officer or Chief of Operating Officer
  • Guide new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process. Answer employee questions during entrance.
  • Discuss medical, dental, short-term and long-term benefit plans with new hires. Review all candidates documentation including identification and references.
  • Coach and guide staff by providing constructive feedback. Establishes measures to promote diversity. Foster culture of flexibility and acceptance by maintaining open communication with personnel.

Office Manager with Corporate Events responsibilities

  • Receive and review all incoming mail.
  • Coordinate travel arrangements including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Greet visitors promptly and directed to correct locations.
  • Organize corporate luncheons, dinners, conferences and special events. Host 100 attendees during annual events.
  • Make arrangements for monthly staff meeting, annual evaluations, and retreats and/or appointments. Notify, confirm participation of the attendees.

* 2017 Promoted to Office Manager after one year.

* 2018 Office Manager with Corporate Events responsibilities

* 2019 Office Manager with Accounting responsibilities

Customer Service Representative (Lancome), 06/2006 to 10/2008
The New York County District Attorney's OfficeNew York City, NY,
  • Worked with Counter (Lancome) Manager to develop customer service improvement initiatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Translated services for 100-person team to serve Spanish-speaking customer needs.
  • Acted as personal concierge-shopper to store clients and foreign dignitaries.
Customer Services , 06/1999 to 07/2000
United Postal ServiceCity, STATE,
  • Interacted with customers in person and over the phone.
  • Performed bilingual customer service in person and over the phone.
  • Handled financial transactions and recorded deliveries via computers.
  • Cultivated impactful relationships with customers.
Counter-terrorism Analyst, 04/1991 to 05/1997
Council Of Public Security And National DefenseCity, STATE,
  • Created reports detailing findings and recommendations for General Secretary of the Council and President of the Republic of Panama and his Ministers of State.
  • Conducted weekly meetings for new intelligence activity or new matter of interest with team.
  • Acted as Panama representative on issues pertaining to international affairs.
  • Created and modified Application of Visa and analyzed legal immigration documents.
  • Served as liaison among foreign government personnel and the Council of Public Security and National Defense.
  • Monitored the entrance of citizens from countries of interest.
  • Processed incoming and outgoing information and material such as correspondence, reports, memorandums and other forms of written communications.
  • Scheduled meetings and conferences, making travel arrangements and reservations.
  • Promoted to position Counter-terrorism Analyst after seven months as technical support in the international (Arab) area.
  • Performed other assigned duties.
Education and Training
Associate of Science: Social Sciences, Expected in 05/2013 to Northern Virginia Community College - Alexandria,
  • Phi Theta Kappa - International Honor Society
  • Dean's List Honoree Spring 2010, Summer 2012
  • Presidential Scholar Fall 2010, Spring 2013
  • Magna cum Laude 3.667
: Associate in Liberal Arts, Expected in 05/2013 to Northern Virginia Community College - Alexandria, VA,
  • Specialization in International Studies
  • Phi Theta Kappa Member - International Honor Society
  • Dean's List Honoree Spring 2010, Summer 2012
  • Presidential Scholar Fall 2010, Spring 2013
  • Magna cum laude 3.667
Bachelor of Arts: Psychology, Expected in to Post University - Waterbury, CT
Certification of Completion: Psychology of Diversity And Unconscious Bias, Expected in 09/2020 to UDEMY - ,
Certification of Completion: Email Etiquette: Write More Effective Emails -Work, Expected in 09/2020 to UDEMY - ,
International Affairs And Security: , Expected in 1997 to National Security Bureau Of Taiwan - Republic Of Taiwan,
Analysis Course: Analysis, Expected in 07/1996 to US Embassy - Rep Of Panama,
Arab Community: Arab History, Expected in 1997 to Washington DC - Washington, DC,

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Resume Overview

School Attended

  • Northern Virginia Community College
  • Northern Virginia Community College
  • Post University
  • National Security Bureau Of Taiwan
  • US Embassy
  • Washington DC

Job Titles Held:

  • Office Manager
  • Customer Service Representative (Lancome)
  • Customer Services
  • Counter-terrorism Analyst


  • Associate of Science
  • Bachelor of Arts
  • Certification of Completion
  • Certification of Completion
  • International Affairs And Security
  • Analysis Course
  • Arab Community

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