office manager resume example with 13 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
To secure a leading position of health care administrator having customer service ability and public relation skills while using over 9 years of diverse experience in hospitals and clinical practices and professional experience including completed bachelor's degree course in Science. With the help of my educational qualification I can be able to work as a health care administrator in well-established organization. 100 hours of volunteer work with a license Occupational therapist. *Enhanced patient satisfaction level by 65% through demonstration of highly patient oriented, professional work ethic and strict compliance to HIPPA guidelines regarding patient care delivery.
  • MS Word, Outlook, PowerPoint & Excel.
  • Special expertise in health care policy and the health care industry, in general.
  • Extremely knowledgeable of all required reporting at federal, state and local levels (Medicare, CMS, etc.).
  • Insurance and collections procedures
  • Understands insurance benefits
  • Research and data analysis
  • HIPPA Compliance
01/2017 to Current Office Manager One Medical | Purchase, NY,
  • Correctly coded and billed medical claims for medical facilities.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Scheduled appointments, register patients in the database.
  • Professionally and courteously verified appointment times with patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Entered patient demographics into the EMR system. 
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Maintained strict patient and therapist confidentiality.
  • Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation,appropriate coding based on CMS HCC categories,protocols and third party requirements regarding billing.
  • Managed collections claim for unpaid bills against the estates of debtors.
  • Interacted with providers regarding billing and documentation policies, procedures and regulations.
  • Ensure all medical electronic/paper claims are entered and submitted with 48 hours of receipt.
  • Submit secondary claims upon processing of primary insurance for timely filing.
  • Identified and resolved patient billing and payment issues and established appropriate payment plans.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts.
  • Verrify and assign correct ICD-10 to Therapist diagnosis and insure correct level of service and various other CPT codes.
  • Set-up practice management software for submission of electronic claims to clearinghouse and work with clearinghouse to resolve file compatibility issues.
  • Retrieve Electronic Remittance Advice (ERA's).
  • Follow up and re-submit insurance claims as necessary.
08/2017 to 11/2017 Office Manager/ Administrative Assistant Fidelity Health Care Agency | City, STATE,
  • Answer high volume incoming telephone lines in a timely, friendly, professional manner; record messages with accuracy and appropriately handle or refer questions and requests.
  • Schedule and arrange appointments, meetings, conferences and travel accommodations.
  • Establish, maintain, Scan, and update files, database, records and other documents; develop and maintain data.
  • Perform other administrative duties such as documenting, photocopying, faxing, mailing and organizing filing system.
  • Maintains unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
08/2017 to 02/2017 Unit Clerk/ Administrative Assistant LICH- Suny Downstate Medical Center | City, STATE,
  • Answers telephone and intercom calls and provides information or relays messages to patients, physicians, nursing staff and other healthcare personnel and departments.
  • Greet people entering establishment, assisted patients and visitors in locating specific departments and services, and kept them updated on status of procedures and referral appointments.
  • Schedule and arrange patient's referral appointments, medical tests and procedures, and kept them updated on status of procedures and referral appointments.
  • Maintained the office database - retrieved and organized information for individual employees and clients.
  • Act as a resource for special assignments; proactively take on pending or urgent/critical assignments.
  • Managed patient records, verifying that all forms, paperwork, lab work and referrals were properly documented.
Education and Training
Expected in 06/18 to to M.B.A | Health Care Management - Health Information Systems St. Joseph College, , GPA:
Health Care Management - Health Information Systems
Expected in 06/2017 to to B.S | Health Administration St. Joseph College, , GPA:
Health Administration
Expected in 08/2009 to to Associates Degree | Biology Kingsborough Community College, , GPA:
English, French.
administrative duties, Attention to detail, benefits, billing, charts, CMS, conferences, CPT, clients, customer service, data analysis, database, diagnosis, documentation, English, faxing, filing, forms, French, government, health care industry, HIPAA regulations, home care, ICD 10, ICD-9, Insurance, inventory, mailing, medical terminology, meetings, Excel, office, Outlook, PowerPoint, MS Word, multi-tasking, nursing, organizing, organizational, personnel, policies, coding, protocols, update files, reporting, Research, supervision, telephone, telephone etiquette

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Resume Overview

School Attended

  • St. Joseph College
  • St. Joseph College
  • Kingsborough Community College

Job Titles Held:

  • Office Manager
  • Office Manager/ Administrative Assistant
  • Unit Clerk/ Administrative Assistant


  • M.B.A
  • B.S
  • Associates Degree

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