Results-driven Office Administrator/Manager and IT Support professional with over 21 years of experience providing diverse operations assistance, administrative and office manager support in fast-paced environments. Possesses excellent organizational, time management and customer support skills. Ensures projects are completed by deadline through management of IT processes/procedures, administrative operations, training, and deployment.
McKeon, IncPhiladelphia, PAOffice Manager
Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Created and maintained paper-based filing and organization systems for records, reports and documents.
Approved travel expenses and reimbursement requests.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Managed daily office operations and maintenance of equipment.
Maintained all workman's compensation, budget, payroll, Human Resource and expense records and confidential files.
Provided support for CEO and sales team in managing operation work flow.
Saint Maria GorettiPhiladelphia, PA, USAHigh School Diploma: GeneralGeneral
Human resources Team leadership Problem resolution Strong organizational skills Project/data management Staff training and development Employee training and development New employee orientations Facilities management Computer diagnostics and repair Customer service-focused IT Skills Process improvements Hardware support and troubleshooting Accomplishments Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.
Saved company over $31,000 by refurbishing used computers and technological equipment.
Trained and mentored 15 new employees each year.
Recipient of the Employee of the Month in 2012.
Successfully trained 65 employees to use new operation system and in-house software.
Wrote and edited documents to keep staff informed on software, policies and procedures.
Contributions to improved operations, cost reductions, and overall performance improvements Assessed organization training needs.
Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
Provided confidential support within the company, board of directors and executive staff while maintaining a high level of integrity, flexibility and intuitive decorum.
Experience Office Administrator / IT Support 07/1992 to Current Spectrum - A Herman Miller Dealer King Of Prussia, PA Office Manager: Manage office operations to ensure efficiency and productivity Coordinating all clerical staff & utilizing office equipment effectively Providing executive support to the Vice President of Sales.
Maintaining all aspects of his calendar, including meetings, travel arrangements, correspondence and appointments.
Supporting the Managers of the business by providing administration support for their roles Establish and maintain Human Resource records including salary, increases, benefits, orientation of new staff members, prepare paperwork for hires and terminations.
Recording office expenditure, ordering all supplies and managing its budget.
Answering multi line switchboard Arranging all travel and accommodation arrangements for staff.
Carrying out staff appraisals, managing performance & disciplining staff.
Ensure security, integrity and confidentiality of data.
Travel and expense records/reports for the company Oversee the preparation of bids, contracts, purchasing and inventory control.
Implement contracts for facility equipment, maintenance, janitorial, security and telecommunication services.
Provide safety programs including emergency response and evacuation planning.
Manage facility including building security, fire and alarm systems.
Interface with key contractors for service, repairs and agreements for the facility and grounds.
Handling incoming / outgoing calls, correspondence and filing IT Support: Managed the support of over 68 users, including three locations and remote users.
Purchasing of all hardware and software to support IT Operations.
Providing ongoing support, troubleshooting and maintenance for Microsoft Office, in-house software, laptops, desktops, cell phones, telecomm equipment and printers.
Support all telecommunication aspects (both internal and wireless).
Provide ongoing training for employees on all system programs and computer upgrades.
Meet with Executive Team members to address ongoing company issues and discuss ways to improve business processes and systems.
Remain current with respect to changes in technology and the application of technology in the workplace.
Implementing and Supporting Microsoft Windows XP Professional ? 2272C Notary Public, State of Pennsylvania Software Programs Microsoft Office (Excel, PowerPoint, Word) Microsoft Publisher Microsoft Outlook Lotus Notes Adobe Acrobat AutoCAD CAP Gandalf Khameleon Blackberry Professional iOS Mobile Devices Android Mobile Devices Nortel PBX Phone Systems Symantec Endpoint Protection Windows 7 Windows Vista Windows XP Apple Products (iPad, iPhone)