office manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Ambitious Professional with solid history of success in manufacturing operations. Accomplished and dedicated to providing inherent business acumen to deliver outstanding administrative success. Results-oriented with broad experience in all areas of business including but not limited to: HR, Accounting, Conflict Resolution and Benefits Administration, Customer Service, QS 9000 and ISO 9001.

  • Account Reconciliation
  • ERP Software
  • Financial Recordkeeping - AP, AR, Payroll, GL
  • Bank Statement Reconciliation
  • Monthly and Annual Journal Entries
  • Regulatory Compliance
  • Critical Thinking and Analysis
  • Senior Leadership Support
  • Performance Management Systems
  • Employee Relations
  • Compensation and Benefits Administration
  • Employee Handbook Development
  • Staffing, Recruiting and Onboarding
01/2016 to Current
Office Manager State Of North Carolina Lenoir, NC,
  • Prepared payroll reports and examined payroll register to detect errors and improve accounting accuracy.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Followed detailed end-of-month and year end accounting procedures to verify proper balancing of accounts and readiness for new month.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Managed Human Resources.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • January of 2022 took over AP, Payroll and Human Resource duties for our Parent Company - Hi-Lo Manufacturing.
07/2014 to 12/2015
ISO Administrator/CI Manager Ga Medgroup Gainesville, GA,
  • Administered ISO 9001 Quality System, including document control
  • Implemented Lean Manufacturing
  • Accounts Receivable, Shipping, Set up all Manufacturing and Tool and Die Jobs.
04/2013 to 07/2014
Administrative Assistant Lineage Logistics Wayne, NJ,
  • Administered recruiting and staffing process for all production positions within the company
  • Assist with “on boarding” of new employees, ADP Payroll, training initiatives and assist employees with benefits and policies
  • Assist HR Manager with issues related to employment law, employee/employer relations, safety, workers compensation and benefits
  • Responded effectively to sensitive inquiries or complaints.
12/2011 to 04/2013
Interim Office Manager/ISO/Safety Coordinator Fotheringill & Wade Llc Towson, MD,
  • Interim Office Manager for employee on Medical Leave. Accounting - AP, AR, Payroll, General Ledger, Shipping and assisting General Manager with other duties as assigned.
  • ISO Coordinator - Lead Auditor and Document Control
12/2003 to 11/2010
Owner/Operator Icebox Diamonds & Watches Atlanta, GA,
  • Devised business and marketing plans and prepared monthly financial reports.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Performed all business operations required to run a combination restaurant/bar, gas station and convenience store, including but not limited to Accounting, human resources, purchasing, costing and customer service.
  • Hosted special events to boost brand awareness and increase community engagement.
03/2003 to 05/2004
Consultant Icebox Diamonds & Watches Atlanta, GA,
  • Provided HR Management and Administration concurrently to two small companies that did not require a full time HR Manager. Dart Distributing of Chaska, MN and Nelson's Market of North Branch, MN.
08/2001 to 02/2003
Human Resource Manager C3 Ai Houston, TX,
  • Developed and administered new recruiting process and new employee review processes
  • Administered benefit programs, vacation program, attendance policy
  • Conducted training with supervisors
  • Managed, administered and enhanced established policies and programs within the Human Resource department for a 100 employee retail grocery store.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
1990 to 08/2001
Human Resource Manager Team Industries, (AKA Motek Eng. & Mfg.) City, STATE,
  • Performed Human Resource management and administration for a 225 employee manufacturing facility.
  • Developed and administered recruiting processes.
  • On boarding of new employees.
  • Developed, implemented and administered a XXX degree performance review process.
  • Researched and implemented HRIS(ABRA).
  • Developed and delivered training for employees and supervisors on subjects of harassment, diversity and benefit programs.
  • Participated in monthly management/employee meetings delivering relevant Human Resource information.
  • Conducted internal investigations to harassment and other employment related issues.
  • Resolved conflicts, recommending solutions and dealing with all levels of a corporation.
  • Managed and assisted supervisors with disciplining and/or discharging employees.
  • Made recommendations to management concerning employee relation issues.
  • Maintained current training in employment law, employee/employer relations, safety, workers compensation and benefits.
  • Trained in QS 9000 certification.
1988 to 1990
Receptionist Team Industries (AKA Motek Eng & Mfg) City, STATE,
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Assisted Vice President with Human Resource functions: personnel files, workers compensation and benefits administration
  • Assisted accounting department as needed with payroll and accounts payable.
  • Answered and directed incoming calls using multi-line telephone system.
Education and Training
Expected in 01/2013 to to
Bachelors of Science: Business Administration-Concentration Human Resource Management
Colorado Technical University - Colorado Springs, CO
  • Summa cum laude graduate
Expected in 01/2011 to to
Associates of Science: Accounting
Colorado Technical University - Colorado Springs, CO

Highest Honors

  • Certified Internal Auditor – January 2013
  • Professional in Human Resources (PHR) Certification (1998-2010)

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Resume Overview

School Attended

  • Colorado Technical University
  • Colorado Technical University

Job Titles Held:

  • Office Manager
  • ISO Administrator/CI Manager
  • Administrative Assistant
  • Interim Office Manager/ISO/Safety Coordinator
  • Owner/Operator
  • Consultant
  • Human Resource Manager
  • Human Resource Manager
  • Receptionist


  • Bachelors of Science
  • Associates of Science

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