office manager resume example with 11 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.
Experienced Office Manager and administration professional with [Number] years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Skills
Effective Written and Verbal Communication
Customer Service and Assistance
Valid Driver's License
Building Customer Trust and Loyalty
Upselling Products and Services
Issue and Complaint Resolution
Responding to Difficult Customers
Courteous with Strong Service Mindset
Call Documentation
Order and Refund Processing
Data Entry and Maintenance
High-Volume Call Environments
Performance Tracking and Evaluation
Hiring and Training
Documentation and Reporting
Cost Control
Team Leadership
Problem Resolution
Performance Evaluations
Team Building
Employee Coaching and Motivation
Administration and Reporting
Staff Training
Work Planning and Prioritization
Teamwork and Collaboration
Managing Operations and Efficiency
Complex Problem Solving
Onboarding and Orientation
Verbal and Written Communication
Scheduling and Coordinating
Training and Development
Technical Proficiency
Employee Development
Customer Relations
Workforce Management
Training and Coaching
Proposal Writing
Invoicing and Billing
Expense Reporting
Senior Leadership Support
File and Data Retrieval Systems
Data Entry
Event Coordination
Scheduling and Calendar Management
Experience
Office Manager, 02/2023 - Current Myhr Partner – Philadelphia, PA,
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Administered payroll and maintained proper documentation of employee personnel.
Reviewed files and records to obtain information and respond to requests.
Managed, scheduled and coordinated office functions and activities for employees.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Managed office budget to handle inventory, postage and vendor services.
Implemented and maintained company protocols to facilitate smooth daily activities.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Automated office operations for managing client correspondence, payment schedules and data communications.
Interpreted and communicated work procedures and company policies to staff.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned work and monitored performance of project personnel.
Produced thorough, accurate and timely reports of project activities.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Dispatcher, 04/2021 - Current Gem Plumbing – Wakefield, MA,
Directed dispatching, routing and tracking fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize daily calls.
Scheduled and dispatched drivers to locations across the United States.
Coordinated dispatching three drivers to accomplish daily delivery requirements.
Checked that each scheduled route was appropriately covered by delivery drivers.
Oversaw loading and unloading of company vehicles.
Customer Service Specialist, 03/2014 - 01/2020 Alarm.Com – Lawrence, KS,
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Resolved concerns with products or services to help with retention and drive sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Operational Supervisor, 12/2010 - 12/2013 Swedishamerican – Byron, IL,
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Monitored supply chain and managed logistics functions for company.
Encouraged and promoted ideas aligned to business needs and benefits.
Motivated and trained employees to maximize team productivity.
Monitored attendance and productivity for employees by maintaining accurate and updated records.
Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
Scheduled loads according to priority and available equipment.
Managed daily delivery and work schedules to maximize coverage.
Trained employees on triaging and dispatching procedures to properly handle daily calls.
Utilized various software systems to facilitate movement, planning and scheduling.
Answered customer requests with information about product availability, shipping information and status updates.
Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Tracked changes in computer system to keep records current and accurate.
Reported delays, accidents or other traffic and transportation situations.
Investigated and resolved customer and vendor issues to retain business.
Kept detailed and updated records of calls in physical and electronic databases.
Monitored changes in delivery schedule and communicated changes to customers.
Liaised with customers to provide logistics for drivers and coordinate delivery times.
Reviewed scope of each project to estimate number of man-hours required.
Compiled presentations based upon analysis of project and vendor data and distributed to internal stakeholders.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education and Training
Bachelor of Science: Computer Science, Expected in 05/2009 - Philander Smith College - Little Rock, AR GPA: Status -
Accomplishments
Promoted to tech support in October of 2014
Rewarded with being the most balance team member in June Team Cook at UPS
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