office manager resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Detail-oriented Office Manager with almost 10 years of experience in a county office. Highly competent in QuickBooks DeskTop pro, including payroll, AP/AR, budgeting and payroll. I am the primary coordinator of daily operations, maintaining an organized office and overseeing inventory management. I am very dependable and detailed oriented with the ability to manage multiple tasks with multiple priority levels. I am a very friendly secretary distinguished in customer service skills and efficient communication.. I am dedicated to my office space making sure it is effectively organized and files and records can easily be found. I am fluent with Microsoft Office Suite, 10 key calculator, copiers/fax machines , office phones and other general office equipment.

  • Office management software
  • A/P and A/R Payroll and benefits
  • Data entry
  • Invoicing and billing
  • Customer service orientation
  • Expense reporting
  • File and data retrieval systems
  • Inventory control
  • Public relations
  • Reception
  • Customer relations
  • Team building
  • Administrative support
10/2010 to Current Office Manager Outbrain | London, OH,
  • Using QuickBooks software I created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed $180,000.00 office budget to handle all needs, including inventory, postage and vendor services.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Increased office organization by developing more efficient filing system and customer database protocols by using modern technology.
  • Planned and executed successful monthly board meetings, lunches and special events for groups of up to 10.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Generated financial reports for management review.
  • Served as main point of contact for outside vendors.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Organized software licenses and handled all system updates.
  • Updated employee paperwork and records.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
10/2006 to 10/2010 Collections Representative Marriott Vacations Worldwide | Koloa, HI,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Advised debtors on payment options and set up payment plans.
  • Handled irate customers smoothly to achieve performance targets.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Effectively managed approximately 200 inbound and outbound calls daily.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
04/2002 to 10/2006 Sundance Kids DayCare Director Sundance Kids DayCare | City, STATE,
  • Created and updated records to document employee and participant information.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Hired, mentored and monitored qualified childcare staff.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Communicated with parents and fostered strong professional relationships.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Established and enforced modern educational standards to support student needs.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Performed site evaluations, customer surveys and team audits.
  • Planned daily activities, menus and employee schedules
  • Worked with state representative of Feeding Wyoming in attempt to save the center money on our food bills.
  • Made sure we stayed compliant with State laws.
Education and Training
Expected in 2020 to to Commercial Applicators License | Wyoming Department of Ag, Sundance, WY, GPA:

I obtained my commerical applicators license to help with my position at Weed and Pest

Expected in to to | My Commision Will Expire December 19,2023 State of Wyoming Notary Public, Wyoming, GPA:

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Resume Overview

School Attended

  • Wyoming Department of Ag
  • State of Wyoming Notary Public

Job Titles Held:

  • Office Manager
  • Collections Representative
  • Sundance Kids DayCare Director


  • Commercial Applicators License

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