Experienced Office Manager and administration professional with over 10 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Skills
Budgetary Planning
CRM and office management software
Training and coaching
Report writing
Scheduling and calendar management
Customer relations
Experience
03/2020 to Current
Office ManagerLgi Homes – Newport News, VA,
Responsible for coordinating the staff home office setup during the pandemic that included laptops, phone forwarding, ergonomic chairs and accessories as well as tracking employee time and expenses and set up a completely new computer expense tracking program that involved remote training sessions resulting in the office continually functioning and the 2020-2021 fiscal year the most profitable in company history ($16,988,288.31 annual revenue).
Responsible for DOT, Vehicles & Field Staff to include driver DOT requirements such as Hours of Service, Electronic Logging Device tracking and addressing roadside inspections through monitoring not only Maryland requirements for travel and quarantine such as masks and thermometers and verify the employee's health to site personnel and coordinated all paperwork required for site entry resulting in minimal interruption and our scheduled commitments were honored.
Responsible for shipping our products from our fabrication partners to our warehouse, then shipped to our customers using several logistics carriers which included Field staff visiting the site for start-up and commissioning resulting in our end users confidence in our ability to deliver, providing a smooth transition from the old equipment and reducing their downtime while installation for the new unit took place.
Responsible for drafting Emergency Response Plan, HAZCOM & SDS that included immediate actions in case of accidents, man-made and natural disasters, severe weather events(shelter-in-place), active shooter scenarios, escape routes when evacuation is needed and command structure and authority. I completed the hazard analysis and risk assessment resulting in elements include emergency contact info, fire procedures, basic first aid, meeting with the local fire department and police departments, and nearby ambulance service.
Responsible for outlining an Injury Management Plan with instructions on employee actions, accountability, possible workers’ compensation procedures as well as Covid Response this included mask requirements and how to wear correctly, hygiene and social distancing, a requirement to report symptoms or exposure, and possible quarantine procedures resulting in the field workers recognizing the need and complying.
06/2017 to 10/2018
Agriculture InspectorCatholic Community Services Of – Portland, OR,
Responsible for managing businesses in the Baltimore County region (692 sq. miles) that involved inspecting and testing scales and liquid measuring devices such as fuel pumps as well as ensure accuracy for correct money transactions between buyers and sellers resulting in examinations forming the basis for fair and equitable financial trade.
Responsible for conducting assessments in various areas while using a non-descript vehicle and credit cards for fuel resulting in trips to Baltimore County as well as trips to the main office location in Annapolis would be necessary to address any concerns and correct issues.
Responsible for compiling test results to conduct inspections and conferences with customers that included keeping all scales calibrated for exact measurements and demonstrations were sometimes necessary for the customer to understand if there was a deficiency resulting in identifying areas where corrections are needed, by notifying the business owner in writing and conducting follow-up actions.
Responsible for collecting account fees annually which involved a personal visit to sites that did not pay annual registration fees and negotiating for payment or take the scale out of service through a wire apparatus and clamped seal resulting in collection of registration fees to keep the office operating.
Responsible for investigating Complaint Resolution Consumer complaints that are generated from an online web form which involved validating or refuting the complaint as well as occasionally conducting resulting in an informed consumer, a more knowledgeable proprietor and verification that no one is cheated.
07/2012 to 04/2017
Education CoordinatorUniversity Of Maryland University College – City, STATE,
Responsible for recruiting eligible students by visiting community colleges and engaging with graduating students there this involve visiting the campus once or twice a week, setting up a marketing display/booth as well as scheduling pre-arranged or spontaneous appointments for interested students resulting in providing students with a direct contact through their academic journey.
Responsible for transfer student evaluations which involved assisting transfer students and foreign students to bring in up to 70 credits towards a bachelor’s program resulting in the ability to maximize the number of transfer credits for students.
Responsible for transcript evaluations for all students transferring from one school to another which involved accurately assessing prerequisites and elective courses as well as use various student course equivalency databases resulting in ensuring the students coursework adequately prepared them for the higher-level studies.
Responsible for higher education students tuition financing by maintaining a log of scholarships offered by local businesses make recommendations resulting in reducing the amount of student dropouts due to cost.
Responsible for Information Sessions to reach potential new students by participating in face-to-face, traditional classroom talks in addition to providing online webinars to interested candidates which involved writing a general script for an online presentation where any host could customize the content for a specific degree to attract students to companies resulting in establishing a relationship between the student and the employer connected to their degree.
Education and Training
Expected in 2021 to to
Master of Science: Safety Security And Emergency Management Eastern Kentucky University - Richmond, KY GPA:
Expected in 2015 to to
Bachelor of Science: Environmental Management University of Maryland University College - Adelphi, MD, GPA:
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