office manager resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Office Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Offering these skills and strong work ethic I believe I would be the right fit for your company.

  • Multi-line phone proficiency
  • Documentation and control
  • Meeting minutes
  • Report Development
  • Faxing Paperwork
  • Administrative support
  • Meeting arrangements
  • Filing and data archiving
  • Account Reconciliation
  • Purchase orders organization
  • Appointment setting
  • Data Entry
  • Quality assurance
  • Report Preparation and Analysis
  • Office Management
  • CRM Software
  • Office Supplies and Inventory
Work History
Office Manager, 10/2015 to Current
Behavior Health NetworkEasthampton, MA,
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Compared vendor prices and negotiated for optimal savings.
  • Maintained computer and physical filing systems.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Arranged corporate and office conferences for company employees and guests.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
Sales Associate, 12/2010 to 05/2019
C-A-L RanchLogan, UT,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales Representative, 01/2017 to 07/2017
NabcoBridgeport, CT,
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
Assistant Preschool Teacher, 08/2007 to 08/2013
New York Kids ClubChicago, IL,
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Maintained tidy and clean classroom consistent with safety and health standards.
High School Diploma: , Expected in to Hollywood Hills High School - Hollywood, FL

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Resume Overview

School Attended

  • Hollywood Hills High School

Job Titles Held:

  • Office Manager
  • Sales Associate
  • Sales Representative
  • Assistant Preschool Teacher


  • High School Diploma

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