Effective and personable healthcare administrator with demonstrated history of simultaneously decreasing business cost while improving staff morale and client care. Experienced in the medical field from ground up. Understands cross-office needs. Invested in employers' success as much as personal career growth. Known for inventiveness and work excellence.
Healthcare billing proficiency
Computerized charting specialist
Problem resolution ability
Strong medical ethic
Practiced inpatient and outpatient caregiver
Medical Assisting specialist
Wound cleaning/care ability
Chart preparation/filing aptness
Medical coding capability
Competency in procedure development
Qualified in specimen collection/processing
Office Manager/Bookkeeper/Medical Assistant 05/2015 to CurrentSkyland Trail Wellness ClinicAtlanta, GA
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Identified process improvements in the day-to-day functioning of the department.
Encourage creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Review, process, and submit claims through Emdeon clearinghouse for billing.
Certify that equipment and supplies are properly maintained for quality patient care and safety.
Lead, design, and Implement training programs and initiatives which contribute to a number percent increase in productivity.
Consistently comply with applicable laws and regulations, and ensure facility and staff adhere to them as well.
Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Manage staff of five front office employees on day-to-day clinic functions.
Created and maintained a Policies and Procedures manual for the Wellness Clinic.
Provided treatment within scope of practice as defined by state law
Frequently commended for maintaining the safety, respect and dignity of residents.
Recorded patients' medical history, vital statistics and test results in medical records.
Escorted patients to examination rooms and prepared them for physician exams.
Ensured HIPAA compliance.
Front Office Supervisor/Surgery Scheduler08/2007 to 05/2015Jenkins ClinicAtlanta, GA
Managed and trained staff members for the Urology medical front office.
Check In/Check out Diagnostic and procedural coding Schedule minor and major surgeries and diagnostic tests for physicians.
Processing medical records and required office documentation.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Routinely collaborated with department managers to correct problems and improve services.
Educated patients about their treatments.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
Maintained patient privacy and confidential patient information.
National Certified Medical Assistant/Financial Counselor06/2005 to 07/2007Atlanta Gastroenterology AssociatesMarietta, GA
Patient Prep; taking vitals, triage patients, and perform lab draws.
Front office scheduling and collection of insurance co-payments.
Scheduled medical procedures; Colonoscopies, endoscopies, etc.
Precertification of prescriptions and medical procedures with respective insurance companies.
Diagnostic/procedural coding and billing.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Bachelor of Science: Healthcare Administration/Management2014University of PhoenixAtlanta, GA
Medical Assistant2005Lincoln Institute College of TechnologyMarietta, GA
Master of Science: Healthcare Management with a Concentration: Clinical Care2019Strayer UniversityKennesaw, GA
Centricity AIM Phlebotomy
All Scripts Greenway Systems
Injectable Drug administration
Effective Staff coach
Supervisory & Management training
Quality Improvement Competency
administrative, billing, creative thinking, documentation, facility management, Front office, insurance, office, nursing, organizational, patient care, policies, problem solving, problem resolution, producing, coding, quality, safety, scheduling, supervisory, teamwork, training programs, treatment plans, triage patients, taking vitals