Office Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated and focused administrative, office management, marketing, and residential real estate professional, adept at analyzing and resolving challenges, prioritizing and completing multiple tasks simultaneously, and following through to achieve project objectives. Demonstrate unparalleled ability to streamline organizational success using a remarkable ability to collaborate with leading clients and key stakeholders to achieve corporate, team, customer, and individual goals and achievements. Cross-functional and detail-oriented team player with outstanding communication, organizational, and interpersonal skills. Proven background in recruitment, property management, and business analysis complemented by consummate records of developing and maximizing new business and marketing strategies while propelling operational efficiency.

  • Office Management • Vendor Relationships
  • Bottom-Line Gains • Data Analysis & Organization
  • Strategic Planning & Analysis • Team Building & Leadership
  • Budget Administration & Oversight • Process Optimization
  • Customer Service & Sales • Training & Development
  • Invoice Compilation & Drafting • Client Advocacy
  • Advertisements, Strategic Planning
  • Basic, Vision
  • Billing
  • Budget
  • Coach
  • Coaching
  • Competitive
  • Client
  • Marketing
  • Mentor
  • Negotiation
  • Optimization
  • Profit
  • Real Estate
  • Customer satisfaction
  • Customer Service
  • Data Analysis
  • Drafting
  • Features
  • Finance
  • Financial management
  • Focus
  • Government
  • Hiring
  • Layout
  • Team Building
  • Leadership
  • Legal
  • Market
  • Office
  • Office Management
  • Pricing
  • Property management
  • Sales
Work History
01/2018 to Current Office Manager Pinnacle Technical Resources Inc | Redmond, WA,
  • Serve as Multi-Site manager maintaining oversight of 726 units between two properties and two different company brands, Avalon and Eaves Union City.
  • Coordinate all facets of hiring, on-boarding, training, and management within portfolio across both properties while also serving as mentor and coach for junior property managers.
  • Direct and facilitate end-to-end property management functions, including tenant relations, facility security and maintenance, and oversight of contracted services while maintaining proactive focus on sustaining high percentage of occupancy levels.
  • Support all aspects of remerge project for Avalon Union City for office and gym.
  • Key Contributions: • Propelled all facets of property financial management including revenue and expense to enhance customer satisfaction and boost retention.
  • Planned, executed, and oversaw administration of regular inspections for properties and drove ongoing process improvements.
  • Ensured change administration and up-to-date files through meticulous maintenance of resident files.
  • Spearheaded negotiation of vendor and contract service agreements while also participating on pricing calls and facilitating daily operations.
  • Drove internal and external collaborative efforts with legal and finance departments as well as third-party vendors.
01/2017 to 01/2018 Sales & Service Supervisor A & E Television Networks | Los Angeles, CA,
  • Directed all aspects of community functions in efficient and profitable manner, creating, promoting, and maintaining environment that fosters associate and resident satisfaction and wellbeing while aligning with company and community owner goals, objectives, and vision.
  • Executed calls and perpetually visit competitive market communities to update market survey and remain abreast of emerging changes in market conditions.
  • Supported BMRs, facilitated intake interviews with applicants and residents, maintained waitlist, and executed basic calculations to ensure applicant remains within income range.
  • Key Contributions: • Partnered with government agencies to secure living arrangements, negotiate rents, deposits, and move-in terms on behalf of applicants.
  • Drove all aspects of coaching, training, development, and motivation of community consultants to consistently achieve and exceed monthly sales goals and convert prospect leads into leases.
  • Conceptualized, developed, integrated, and linked IAR’s (Itemized Apartment Receipts) to Residents account for final billing of move out charges.
  • Ensured highest levels of service that resulted in unparalleled customer loyalty and satisfaction through ongoing and expeditious resolution of customer service concerns and process OMRs.
  • Acted as central resource in supporting development, implementation, and monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community • Achieved community-wide NPS (Net Profit Scores) valued at 42 out of 50.
01/2016 to 01/2017 Community Consultant & Supervisor Avalon/Eaves Union City | City, STATE,
  • Facilitated and oversaw successful education of residents and prospective residents on all matters regarding layout, amenities, design, and features of community and brand as well as surrounding area and neighborhood.
  • Planned and executed advertisements for available properties and determined needs, living standards, and economic viability of prospect customers.
  • Acted as property management software subject matter expert in utilization of Salesforce, Yardi, and One Site.
  • Key Contributions: • Demonstrated expert ability to perform all activities related to leasing to new residents while ensuring and enhancing resident satisfaction throughout lease term, inspections, and securing resident lease renewals.
  • Secured confirmation of rental application data, personal references and negotiate leasing terms, conditions, and deal closures.
  • Coordinated and drove community’s marketing, leasing, and renewal strategies to consistently achieve occupancy, revenue, and resident retention goals.
Expected in Bachelor of Science | Business Administration & Marketing Management California State University, , GPA:
Licensed Real Estate Agent

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Resume Overview

School Attended
  • California State University
Job Titles Held:
  • Office Manager
  • Sales & Service Supervisor
  • Community Consultant & Supervisor
  • Bachelor of Science

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