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Office Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Office Management and Administration Professional with over 25 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Capable knowledgeab[Job Title]le about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills
  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Database administration
  • Project Management
  • Budgeting
  • Office administration
Education
Charter College Anchorage, AK Expected in 06/2013 Associate of Science : Accounting - GPA :
University Of Phoenix Arizona City, AZ, Expected in 08/2015 Bachelor of Science : Business Administration - GPA :
Certifications

Licensed CDL Driver - 2020

Licensed TWIC Holder 2020

Work History
Preferred Produce - Office Manager
Lincoln Park, MI, 01/2015 - Current
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Compared vendor prices and negotiated for optimal savings.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Handled all incoming business and client requests for information.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Generated all documentation and information required for customer shipments.
  • Handled high-volume paperwork and collaborated with brokers in resolve invoicing and shipping problems.
  • Tracked orders and notified customers of status or potential delays.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Managed annual freight budget.
  • Verified accurate account invoicing through collaboration with accounting department.
Avalara - LA COUNTY
Seattle, WA, 08/2015 - 11/2020
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Netskope - Tax Associate
Santa Clara, CA, 01/2019 - 05/2019
  • Facilitated communication between clients and tax authorities.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
  • Prepared US, multistate and international tax returns for business clients.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.
Dynamic Consulting Inc. - Escalations Manager
City, STATE, 11/2007 - 11/2012
  • Recognized by management for providing exceptional customer service.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved profit margins by streamlining operations and workflow.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved broker issues along with collaboration with receiver and shipper.
  • Increased company revenue by $150,000 in relaxed broker negotiating.
  • Reduced department operating costs by 30% in 6 months.

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Charter College
  • University Of Phoenix
Job Titles Held:
  • Office Manager
  • LA COUNTY
  • Tax Associate
  • Escalations Manager
Degrees
  • Associate of Science
  • Bachelor of Science

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