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Office Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Office Management and Administration Professional with 16 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Thorough and steadfast Office Worker with top-notch administrative skills and solid background in Healthcare . Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Skills
  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Office administration
  • Clerical support
  • Staff Management
  • Database administration
  • Contract negotiations
  • Account Reconciliation
  • Budgeting
  • Project Management
  • Office management
  • Strategic Planning
  • Payroll and budgeting
  • Scheduling
  • Organizational skills
  • Business administration
  • Workflow planning
  • Administrative support
  • Team Bonding
  • Clear oral/written communication
  • Performance improvement
  • Relationship building
  • Excellent multi-tasking ability
Work History
07/2014 to Current
Office Manager Preferred Produce Ann Arbor, MI,
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Completed bi-weekly payroll for employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Performed billing, collection and reporting functions for office generating high volumes annually.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled all incoming business and client requests for information.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
10/2019 to 11/2020
Adjunct Instructor New Jersey Institute Of Technology Newark, NJ,
  • Worked closely with Associate Dean to develop and implement Medical Specialty curriculum for improved learning and student performance.
  • Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
  • Taught Medical Specialty classes in business operations, business procedures and application of computer technologies.
  • Submitted daily class roster to accurately maintain attendance records.
  • Organized, prepared and revised course material and applied technological options for online and course-related software.
  • Raised course pass rate from 70% to 100% .
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Participated in school retention initiatives by providing regular, accurate and timely feedback to students and school concerning academics, behavior and attendance.
  • Attended weekly meetings and workshops to refine and enhance instructional skills.
  • Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
  • Used lectures, discussions and demonstrations to increase learning and classroom success.
08/2004 to 04/2014
Office Manager Preferred Produce Lincoln Park, MI,
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Completed bi-weekly payroll for 30 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Performed billing, collection and reporting functions for office generating over $[Number] annually.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled all incoming business and client requests for information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Compared vendor prices and negotiated for optimal savings.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Maintained computer and physical filing systems.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Developed standard operating procedures for all administrative employees.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Employed interpersonal communication when leading cross-divisional teams.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Met challenging quotas for productivity and accuracy of work.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Organized and managed program development from conception through successful execution.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Created reports and presentations.
Education
Expected in 10/2017
Associate of Science: Occupational Studies/Medical Specialty
Stevens Henager College - Murray, UT,
GPA:
  • Nationally Certified Medical Assistant
  • Graduated summa cum laude
  • Member of Alpha Beta Kappa National Honor Society Chapter Recipient
Expected in 10/2018
Bachelor of Science: Healthcare Administration
Stevens Henager College - Murray, UT,
GPA:
  • Graduated with 4.0 GPA
  • Professional development completed in Healthcare Administration
  • Member of Alpha Beta Kappa National Honor Society
  • Graduated with Summa Cum Laude
Expected in 02/2020
Master of Science: Healthcare Adminstration
Stevens Henager College - Murray, UT,
GPA:
  • Member of Alpha Beta Kappa National Honor Society
  • Graduated in Top 5% of Class
  • Professional development completed in Healthcare Administration
  • Presidents List
  • Graduated summa cum laude

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Resume Overview

School Attended
  • Stevens Henager College
  • Stevens Henager College
  • Stevens Henager College
Job Titles Held:
  • Office Manager
  • Adjunct Instructor
  • Office Manager
Degrees
  • Associate of Science
  • Bachelor of Science
  • Master of Science