- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
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Organized Office Manager with over [Number] years of experience in [Industry] field. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in [Area of expertise]. Offering these skills and strong work ethic. Meticulous [Job Title] skilled at using [Software] to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
- Documentation and control
- Expense Reporting
- Training and Development
- Excellent multi-tasking ability
- Technical Support
- Business administration
- Bookkeeping
- Payroll and budgeting
- Program Management
- Database administration
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- Policy and Procedure Modification
- Team Leadership
- Account Reconciliation
- Organizational skills
- Office administration
- Clear oral/written communication
- Office management
- Workflow planning
- Contract negotiations
- Credit and collections
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Office Manager, 06/2011 to Current
Preferred Produce – Detroit, MI,
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Compared vendor prices and negotiated for optimal savings.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Handled all incoming business and client requests for information.
- Created and finalized contracts for [Produce or Service] deals with customers.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Aggregated and analyzed data related to administrative costs to prepare [Timeframe] budgets for corporate-level management.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Completed bi-weekly payroll for [Number] employees.
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
- Arranged corporate and office conferences for company employees and guests.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Employed interpersonal communication when leading cross-divisional teams.
- Managed [Number]-person administrative team dedicated to serving [Type] team needs in high-volume setting.
- Developed manual providing information on community resources across county available to families and children.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Recruited and hired qualified candidates for vacant and new positions.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Coached new hires on company processes while managing [Number] employees to achieve maximum production.
- Verified [Number] salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Maintained computer and physical filing systems.
- Designed marketing brochures and wrote website copy.
- Developed standard operating procedures for all administrative employees.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Prepared vendor invoices and processed incoming payments.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Received, screened and routed incoming calls.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Coordinated special projects and managed schedules.
- Managed [Number]-employee [Type] office, supervising workers and enhancing productivity and efficiency.
- Created reports and presentations.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Controller, 04/2000 to 06/2011
Arthur J Gallagher & Co. – Cuero, TX,
- Oversaw accounts payable and receivable operations for [Type] business with $[Amount] in monthly expenses.
- Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
- Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables, saving $[Amount] per [Timeframe].
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Completed year-end close processes with [Job title] through effective supervision financial functions and regular treasury transactions.
- Introduced internal controls to monitor critical areas of financial control and devised [Type] corrective actions to address risks or deficiencies.
- Maximized year-end tax benefits by efficiently managing cash flows.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews.
- Used [Software] and [Software] to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
- Boosted compliance rates [Number]% through contract audit procedure strategies.
- Prepared external audit documentation and financial reports for [Type] operations with more than $[Amount] in yearly revenue.
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Created and distributed reports on internal and external finances, audits and budgets.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
- Achieved $[Amount] in cost savings by implementing in-house benefits and payroll systems for over [Number] employees.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
- Drafted complete annual audit reports including all footnote disclosures.
- Increased precision by utilizing up-to-date billing software.
- Used [Software] and [Software] to prepare various financial documents, including balance sheets, cash flow reports and income statements.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Worked with both internal and external users to create detailed financial reports.
Controller, 03/1997 to 04/2000
Arthur J Gallagher & Co. – Davenport, IA,
- Oversaw accounts payable and receivable operations for [Type] business with $[Amount] in monthly expenses.
- Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Completed year-end close processes with [Job title] through effective supervision financial functions and regular treasury transactions.
- Introduced internal controls to monitor critical areas of financial control and devised [Type] corrective actions to address risks or deficiencies.
- Increased flow of financial information throughout company by improving communication strategies.
- Maximized year-end tax benefits by efficiently managing cash flows.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Calculated salesperson commissions based on established parameters and disbursed [Timeframe] payments.
- Used [Software] and [Software] to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
- Updated and reviewed financial reporting packages and managed financial reporting processes, including [Task] and [Task].
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Created and distributed reports on internal and external finances, audits and budgets.
- Worked with [Number] executives to create annual budget and track actual expenses against projected expenses.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Drafted complete annual audit reports including all footnote disclosures.
- Increased precision by utilizing up-to-date billing software.
- Used [Software] and [Software] to prepare various financial documents, including balance sheets, cash flow reports and income statements.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Worked with both internal and external users to create detailed financial reports.
Associate of Arts: Business Administration, Expected in 12/2013
St. Louis Community College At Meramec - St. Louis, MO,
GPA:
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