(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Professional and well-grounded office team member with superior clerical skills expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

  • CRM and office management software
  • File and data retrieval systems
  • Project management
  • Report writing
  • Senior leadership support
  • Expense reporting
  • Invoicing and billing
  • Billing
  • Data entry
  • Accounts payable and receivable
  • Banking operations
  • Training and coaching
  • A/P and A/R Payroll and benefits
  • Customer relations
  • Supervision
Education and Training
Rattan High School Rattan, OK Expected in 05/1984 High School Diploma : - GPA :
Southeastern Oklahoma State University Durant, OK Expected in Associate of Science : Elementary Education - GPA :
Kiamichi Technology Center - Hugo Hugo, OK Expected in 05/2000 Associate of Applied Science : Office Supervision And Management - GPA :
Quintegra Solutions - Office Manager
Greencastle, IN, 11/2017 - 07/2018
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
Convatec - Inside Sales Associate
Beaverton, OR, 09/2013 - 11/2017
  • Negotiated prices and set up contracts to finalize agreements.
  • Landed new customer accounts through effective customer service and powerful cold-calling scripts.
  • Networked to build client base and promote products to new and existing clients.
  • Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Introduced customers to new offerings and updated accounts.
Garney - Field Clerk
Norwood, NC, 06/2012 - 06/2013
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Proofread and typed correspondence for business leaders.
  • Organized training materials, including user manuals and Safety for onboarding sessions.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots tables and filters.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Gardaworld - Dispatch Supervisor
Chillicothe, OH, 01/2007 - 06/2012
  • Compiled presentations based upon analysis of project and vendor data and distributed to internal stakeholders.
  • Reviewed scope of each project to estimate number of man-hours required.
  • Mentored, trained and managed team of 8 employees and offered insight and direction, helping boost overall performance.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Reviewed number of routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

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School Attended

  • Rattan High School
  • Southeastern Oklahoma State University
  • Kiamichi Technology Center - Hugo

Job Titles Held:

  • Office Manager
  • Inside Sales Associate
  • Field Clerk
  • Dispatch Supervisor


  • High School Diploma
  • Associate of Science
  • Associate of Applied Science

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