Professional and well-grounded office team member with superior clerical skills expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
Skills
CRM and office management software
File and data retrieval systems
Project management
Report writing
Senior leadership support
Expense reporting
Invoicing and billing
Billing
Data entry
Accounts payable and receivable
Banking operations
Training and coaching
A/P and A/R Payroll and benefits
Customer relations
Supervision
Education and Training
Rattan High SchoolRattan, OKExpected in 05/1984 – –High School Diploma: - GPA:
Southeastern Oklahoma State UniversityDurant, OKExpected in – –Associate of Science:Elementary Education - GPA:
Kiamichi Technology Center - HugoHugo, OKExpected in 05/2000 – –Associate of Applied Science:Office Supervision And Management - GPA:
Experience
Quintegra Solutions - Office Manager Greencastle, IN, 11/2017 - 07/2018
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Automated office operations to manage client correspondence, record tracking and data communications.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Oversaw office financial management, including AP/AR and payroll administration.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
Negotiated prices and set up contracts to finalize agreements.
Landed new customer accounts through effective customer service and powerful cold-calling scripts.
Networked to build client base and promote products to new and existing clients.
Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Calculated total costs for service delivery, including production, delivery and installation requirements.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Introduced customers to new offerings and updated accounts.
Garney - Field Clerk Norwood, NC, 06/2012 - 06/2013
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Proofread and typed correspondence for business leaders.
Organized training materials, including user manuals and Safety for onboarding sessions.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Monitored office supply use and stock levels, placing replenishment orders as needed.
Supervised invoice creation and submission to enable prompt and efficient customer billing.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots tables and filters.
Coordinated office activities to streamline operations and promote compliance with organizational policies.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
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