Multitasking Office Manager with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration. Dedicated and meticulous, with over 3 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Organized patient files and streamlined operations to improve efficiency.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Planned for major business changes, including system conversions and office moves.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Drafted manuals and resources for identifying access to services.
Greeted visitors promptly and directed to correct locations.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Generated financial reports for management review.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Cultivated community relations and worked with teams to optimize programs.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Front Desk Agent, 10/2016 - 10/2018 B Hotels & Resorts – Orlando, FL,
Responded to inquiries and room requests made online, by phone or email.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Secured guest valuables in main safe or individual boxes.
Computed guest billings and posted charges to room accounts.
Handled high volume of phone calls and routed to proper guest or internal department.
Set guest and group reservations and processed check-ins and check-outs.
Arranged special accommodations for guests to maintain optimal satisfaction.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Managed customer complaints and rectified issues to complete satisfaction.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Facilitated front desk operations for busy high-volume hotel.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Monitored all sales activity and assessed customer satisfaction with purchases.
Processed purchases using POS systems to complete cash and credit card transactions.
Collaborated with customer service team members to assist with product information and provide outstanding service.
Replenished product stock to maintain appropriate levels and meet expected sales demands.
Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Determined opportunities and maximized sales within specific market by staying current on industry trends.
Created positive and rewarding client experiences through warm and friendly customer interactions.
Promoted positive company image through superior customer service experiences.
Cashier Team Lead, 10/2014 - 10/2016 Cargo Largo – Kansas City, MO,
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Complied with cash handling procedures to meet regional cashier variance policy.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained work area in clean and neat manner.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Greeted customers promptly and responded to questions.
Resolved issues with cash registers, card scanners and printers.
Built and maintained productive relationships with employees.
Counted and balanced cashier drawers.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Helped customers find specific products, answered questions and offered product advice.
Education and Training
High School Diploma: , Expected in 05/2016 - Olympia High School - Orlando, FL GPA:
Accomplishments
Managed the opening of a new office in southern New Mexico. Built it from the ground up, trained sufficient staff to take over once I was then relocated to manage another office in Northern New mexico.
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