office manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I am highly motivated and driven administrative professional. I work very well as a team player, but I am also able to work individually. I received my Property and Casualty Insurance license when I was 18 years and when I was 19 years old I was promoted to the Licensed Office Manager at the Beth Claire Insurance Agency. I am seeking the opportunity to grow in my professional career, while helping my employer grow as a company.
Skills
Team Building
Onboarding and Orientation
Employee Development
Staff Training
Team Leadership
Documentation and Reporting
Complex Problem Solving
Teamwork and Collaboration
Work Planning and Prioritization
Administration and Reporting
Technical Proficiency
Employee Coaching and Motivation
Verbal and Written Communication
Training and Development
Problem Resolution
Managing Operations and Efficiency
Scheduling and Calendar Management
File and Data Retrieval Systems
Data Entry
Customer Relations
Banking Operations
Training and Coaching
Education and Training
New Ulm Public High SchoolNew Ulm, MN, Expected in 06/2018 ā āHigh School Diploma: - GPA:
Certifications
Licensed Property and Casualty Insurance Agent - 2018
Experience
Heartland Dental - Office Manager Livonia, MI, 12/2019 - Current
Interpreted and communicated work procedures and company policies to staff.
Produced thorough, accurate and timely reports of project activities.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Recruited and trained new employees to meet job requirements.
Interviewed prospective employees and provided input to HR on hiring decisions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Used judgment and initiative in handling confidential matters and requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Automated office operations for managing client correspondence, payment schedules and data communications.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Reviewed files and records to obtain information and respond to requests.
Delegated work to staff, setting priorities and goals.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Monitored payments due from clients and promptly contacted clients with past due payments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reviewed completed work to verify consistency, quality and conformance.
Resolved customer inquiries and complaints requiring management-level escalation.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Assigned work and monitored performance of project personnel.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Rent-A-Center - Property and Casualty Insurance Agent Fort Oglethorpe, GA, 06/2018 - Current
Interpreted and communicated work procedures and company policies to staff.
Produced thorough, accurate and timely reports of project activities.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Interviewed prospective employees and provided input to HR on hiring decisions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Used judgment and initiative in handling confidential matters and requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Automated office operations for managing client correspondence, payment schedules and data communications.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Delegated work to staff, setting priorities and goals.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Monitored payments due from clients and promptly contacted clients with past due payments.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Resolved customer inquiries and complaints requiring management-level escalation.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Otg - Delivery Driver Chicago, IL, 04/2016 - 01/2021
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Maintained positive relationships with customers to promote further business opportunities.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Communicated with restaurant staff to coordinate deliveries and obtain destination address.
Navigated local streets and highways with ease using GPS system.
Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Presented customers with bills and receipts to collect payment for delivered food.
Carried food in insulated bags to maintain hot or cold temperature.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Analyzed customer address to determine best route for timely delivery.
Delivered fresh food to customers across local area.
Followed safety rules to keep clean driving record with no accidents or incidents.
Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Collected money, provided change and recorded transactions on receipts.
Recorded deliveries and daily sales transactions.
Happy Joes Pizza And Ice Cream Parlor - Dishwasher City, STATE, 07/2014 - 04/2016
Used pressurized faucet sprayer effectively to wash large quantities of dishes.
Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Assisted chef with food measurements, preparation and storage when necessary.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
Restocked main kitchen areas with items from shelves, coolers and freezers.
Maintained assigned areas to keep organized and clean by mopping floor.
Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
Backed up kitchen team members during heavy work periods to maximize team coverage.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Swept and mopped floors at end of shift to comply with sanitary regulations.
Adhered to sanitary regulations to prevent contamination with food products.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Inspected dishes closely to check for remnants of food or dirt.
Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
Studied methods of coworkers, successfully learning kitchen and food service skills.
Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
Sorted clean dishes in appropriate storage areas for easy and accessible use.
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