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office manager resume example with 9 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Cross trainable and multi faceted in medical and clerical settings. Dispatch and high volume call center trained.

Skills
  • Budgetary Planning
  • Scheduling and calendar management
  • Data entry
  • Accounts payable and receivable
  • Invoicing and billing
  • Customer relations
  • Issue and conflict resolution
Experience
04/2017 to 10/2021 Office Manager Databricks | San Francisco, CA,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations, managed client correspondence and tracked records.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
04/2017 to 04/2021 Chiropractic Assistant Path Medical | Bradenton, FL,
  • Scheduled appointments for patients via phone and in person.
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Inputted patient data using Chiro touch and provided appropriate updates to records.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Supported administrative staff by processing payments.
  • Prepared treatment rooms for patient examinations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Assisted back office patient processes to reduce office wait times.
04/2013 to 05/2015 Admitting Representative Hollywood Presbyterian Medical Center | Los Angeles, CA,
  • Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Explained policies, procedures and services to patients.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
08/2009 to 01/2012 Correctional Officer Eau Claire County | Eau Claire, WI,
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
Education and Training
Expected in to to Associate of Applied Science | Communications College of Southern Nevada, Las Vegas, NV GPA:

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Resume Overview

School Attended

  • College of Southern Nevada

Job Titles Held:

  • Office Manager
  • Chiropractic Assistant
  • Admitting Representative
  • Correctional Officer

Degrees

  • Associate of Applied Science

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