Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Skills
Office Management
Customer Service
Teamwork/Collaboration
Electronic Health Records
Event coordination
Organized and self motivated
Bilingual English and Spanish
Policy and Procedure Modification
Training and Development
Clear oral/written communication
Excellent multi-tasking ability
Work History
07/2020 to Current
Office ManagerReal Broker – New York, NY,
Established workflow processes, monitored daily productivity, implemented modifications to improve overall performance of personnel.
Coached new hires on company processes while managing employees to achieve maximum production.
Serves as support to billing department to improve claim reimbursement and reduce errors.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Oversee office inventory activities, including ordering and requisitions of vaccJessica and all office supplies
Coordinates special projects and company events.
Provides IT support, trouble shooting, creating tickets.
Established and developed strong administrative team by delivering ongoing coaching and motivation.
Managed, appointment scheduling, employee hours and attendance
Boosted brand awareness and generated leads while managing internal and external marketing campaigns
Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals. Increased 50% of new patients
Managed workflow between staff, nurses and providers
10/2018 to 02/2020
Office ManagerReal Broker – Atlanta, GA,
Managed, developed and trained staff, established and monitored goals, administers schedules and conducts performance reviews
Serves as liaison between different departments, including management, operations, clinical and administrative
Participates in Senior Leadership Group team with implementation and evaluation of policies and procedures
Strong knowledge of of EHR, provides supports to clinical staff with troubleshooting and help desk tickets
Work closely with central billing office to ensure billing is completed accurately and in timely manner
Supervises patient advocates and mentors when necessary and appropriate. Coordinates annual performance evaluations
Order and maintains office supply inventory for all staff
Daily cash and credit card receipts reconciliations, bank deposits, petty cash reports and refunds
Participates in Health Fairs and other outreach events
Serve as site HIPAA Compliance Officer and work with Chief Director of Operations to ensure all aspects of clinical and non-clinical compliance are followed according to standards set forth by regulatory agencies; HRSA, OSHA, etc
Reduced claims and billing errors to maximize revenue and timely claim payments
09/2012 to 09/2018
Senior Medical Billing SpecialistMount Vernon Internal Medicine – City, STATE,
Successfully managed accounts receivable for Commercial insurances, including Carefirst and Anthem of Virginia
Participated and led training for front desk staff with copay collection and insurance verification and implementation of new policies and procedures
Reduced claims errors and monitored and reviewed daily revenue and denial reports for all three sites
Accurate payment and charge entry posting
Research and resolved denied claims through phone calls, payer's sites and written appeals, minimizing A/R to 8-10%, increasing revenue
Worked aged accounts for self pay and collection calls, processed patients and insurance refund requests
Served as support to other team members, reviewing and answering complex billing questions
10/2008 to 09/2012
Senior Medical BillerComprehensive Physician Resources – City, STATE,
Managed and monitored account receivables for large pediatric practice, reduced claims errors
Reduced accounts receivable to 5% and increased revenue and cash flow
Provided tenacious claims follow up ensuring proper claim filing and payments
Researched and resolved claims errors and payments for commercial plans, Medicaid and Medicare
Provided support to Internal Medicine team with accounts receivables when necessary, resolving claims and payment issues
Navigated through Allscripts, Athena Health, Inova hospital systems
Daily Correspondence, insurance explanation of benefits, authorizations
Served as support with customer service calls and complex billing issues
Maintained confidentiality on all patient record data
Verified insurance eligibility for patients by calling appropriate parties
Trained new team members on center policies and procedures
Education
Expected in
: Liberal Arts and General Studies Hostos Community College of The City University of New York - The Bronx, NY GPA:
Expected in 1984
High School Diploma: Gaton Faraudo P. - Panama, Panama, GPA:
Specialized High School in BusJessicas and Accounting
Expected in
: Liberal Arts And General Studies Hunter College of The City University of New York - New York, NY GPA:
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School Attended
Hostos Community College of The City University of New York
