Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

  • Office Management
  • Customer Service
  • Teamwork/Collaboration
  • Electronic Health Records
  • Event coordination
  • Organized and self motivated
  • Bilingual English and Spanish
  • Policy and Procedure Modification
  • Training and Development
  • Clear oral/written communication
  • Excellent multi-tasking ability
Work History
07/2020 to Current
Office Manager Real Broker New York, NY,
  • Established workflow processes, monitored daily productivity, implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Serves as support to billing department to improve claim reimbursement and reduce errors.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Oversee office inventory activities, including ordering and requisitions of vaccJessica and all office supplies
  • Coordinates special projects and company events.
  • Provides IT support, trouble shooting, creating tickets.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation.
  • Managed, appointment scheduling, employee hours and attendance
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals. Increased 50% of new patients
  • Managed workflow between staff, nurses and providers
10/2018 to 02/2020
Office Manager Real Broker Atlanta, GA,
  • Managed, developed and trained staff, established and monitored goals, administers schedules and conducts performance reviews
  • Serves as liaison between different departments, including management, operations, clinical and administrative
  • Participates in Senior Leadership Group team with implementation and evaluation of policies and procedures
  • Strong knowledge of of EHR, provides supports to clinical staff with troubleshooting and help desk tickets
  • Work closely with central billing office to ensure billing is completed accurately and in timely manner
  • Supervises patient advocates and mentors when necessary and appropriate. Coordinates annual performance evaluations
  • Order and maintains office supply inventory for all staff
  • Daily cash and credit card receipts reconciliations, bank deposits, petty cash reports and refunds
  • Participates in Health Fairs and other outreach events
  • Serve as site HIPAA Compliance Officer and work with Chief Director of Operations to ensure all aspects of clinical and non-clinical compliance are followed according to standards set forth by regulatory agencies; HRSA, OSHA, etc
  • Reduced claims and billing errors to maximize revenue and timely claim payments
09/2012 to 09/2018
Senior Medical Billing Specialist Mount Vernon Internal Medicine City, STATE,
  • Successfully managed accounts receivable for Commercial insurances, including Carefirst and Anthem of Virginia
  • Participated and led training for front desk staff with copay collection and insurance verification and implementation of new policies and procedures
  • Reduced claims errors and monitored and reviewed daily revenue and denial reports for all three sites
  • Accurate payment and charge entry posting
  • Research and resolved denied claims through phone calls, payer's sites and written appeals, minimizing A/R to 8-10%, increasing revenue
  • Worked aged accounts for self pay and collection calls, processed patients and insurance refund requests
  • Served as support to other team members, reviewing and answering complex billing questions
10/2008 to 09/2012
Senior Medical Biller Comprehensive Physician Resources City, STATE,
  • Managed and monitored account receivables for large pediatric practice, reduced claims errors
  • Reduced accounts receivable to 5% and increased revenue and cash flow
  • Provided tenacious claims follow up ensuring proper claim filing and payments
  • Researched and resolved claims errors and payments for commercial plans, Medicaid and Medicare
  • Provided support to Internal Medicine team with accounts receivables when necessary, resolving claims and payment issues
  • Navigated through Allscripts, Athena Health, Inova hospital systems
  • Daily Correspondence, insurance explanation of benefits, authorizations
  • Served as support with customer service calls and complex billing issues
  • Maintained confidentiality on all patient record data
  • Verified insurance eligibility for patients by calling appropriate parties
  • Trained new team members on center policies and procedures
Expected in
: Liberal Arts and General Studies
Hostos Community College of The City University of New York - The Bronx, NY
Expected in 1984
High School Diploma:
Gaton Faraudo P. - Panama, Panama,

Specialized High School in BusJessicas and Accounting

Expected in
: Liberal Arts And General Studies
Hunter College of The City University of New York - New York, NY

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School Attended

  • Hostos Community College of The City University of New York
  • Gaton Faraudo P.
  • Hunter College of The City University of New York

Job Titles Held:

  • Office Manager
  • Office Manager
  • Senior Medical Billing Specialist
  • Senior Medical Biller


  • Some College (No Degree)
  • High School Diploma
  • Some College (No Degree)

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