Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented focus on streamlining internal processes and tasks.
Dedicated Intuitive Caseworker promoting a [Number]-year career providing needs assessments for an average of [Number] individuals per year. A bilingual professional with excellent client interaction and support skills. Ready for a new position that involves finding the most effective service offerings for individuals.
Skills
Invoicing and billing
File and data retrieval systems
Event coordination
Data entry
Customer relations
Billing
Expense reporting
Scheduling and calendar management
Banking operations
People skills
Behavioral/cognitive skills development
Standardized testing techniques
Differentiated instruction
Differentiated learning techniques
Learning assessments
Effective listening
Performance assessments
Calm under pressure
Elementary education
Interactive teaching/learning
Reporting and documentation
Special needs students
Parent and student communication
Creative lesson plan development
Behavior modification
Fluent in Spanish
Classroom management
Student rapport
Student assessment and achievement
Parent/teacher conferences
Treatment plans knowledge
Patient assessment
Effective customer communication
Customer support and assistance
Community outreach
Research and facts collecting
Data management
Critical thinking
Client meetings
Progress evaluations understanding
Emotional awareness
Computer skills
Microsoft Office
Multitasking
Experience
08/2012 to 07/2021
Office ManagerRecovery Partners, Llc – Scottsdale, AZ,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Updated details in company database by keying in customer contacts and delivery dates.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Directed and oversaw office personnel activities.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
08/2007 to 06/2012
Special Education TeacherRe-1 Valley School District – Sterling, CO,
Worked with students with specialized needs to accomplish tasks and build practical skills.
Collaborated with conventional education instructors across multiple departments to optimize student learning.
Developed interesting and interactive learning methods tailored to help students with individual needs.
Established and communicated clear objectives for lessons, units and projects to students and parents.
Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
Implemented specialized tests to evaluate literacy performance.
Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
Offered students personalized educational, behavioral and emotional support.
Completed documentation on student behaviors, interventions and results.
Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
Met with parents about student needs to garner additional support.
01/1990 to 08/2007
Case Manager/Guardian Ad LitemVarious – City, STATE,
Directed clients in identifying and obtaining available benefits and community and social services.
Maintained caseload of 20 patients, working under strict deadlines.
Assisted patients in receiving high-quality, appropriate care with best possible results.
Documented plans, findings and results and submitted to employers and insurance carriers.
Connected with grass-roots organizations to solidify partnerships, build support, and garner attention for key messages.
Collected input from diverse individuals and formed cohesive opinion positions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Expected in 06/1988 to to
Bachelor of Arts: Psychology Teacher Education University of Puerto Rico - Mayaguez - Mayaguez, PR GPA:
Minor in Special Education
Completed continuing education in Behavior Management
Completed professional development in Autism
Completed professional development in Guardianship Law
Completed professional development in Case Management with Florida State, Department of Children and Families
Florida Certified Teacher in Elementary Education, Various Exceptionalities - Not Active at this time
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